SAINT LAURENT Store Director Hamburg W/M/D

ROLE

As a Store Director, you will be responsible for promoting brand engagement and loyalty to customers, in particular by building strong relationships with top clients, in order to drive business and meet the store goals. You will represent the company in all you do and be a proactive sales professional. You will have oversight of all processes in store and guarantee compliance with all procedures set by the Headquarters to ensure the store runs effectively and efficiently.

MISSION

• Attract, develop, retain, and engage both clients and team members to drive long-term business success and brand loyalty.

• Lead by example on the sales floor through active client engagement, strong relationship building, and visible sales leadership.

• Drive business performance by implementing strategic action plans to achieve sales targets, profitability objectives, and P&L goals.

• Define and monitor qualitative and quantitative KPIs, ensuring consistent achievement of business objectives.

• Provide insightful business analysis, market feedback, and operational recommendations to both Headquarters and store teams.

• Maintain strong awareness of the luxury retail environment, including market trends, competitor activity, and client expectations.

• Foster a positive and high-performing work environment through transparent communication, collaboration, and team engagement.

• Ensure continuous coaching, training, and professional development of team members to strengthen performance and career growth.

• Develop tailored development and succession plans for sales staff and management to support talent retention and organizational growth.

• Build and maintain a strong local and international network to enhance brand visibility and strengthen loyalty among top clients.

• Ensure the store environment, team presentation, and client experience consistently reflect Saint Laurent’s image, service standards, and values.

• Manage delicate client situations and customer complaints with professionalism, discretion, and a solution-oriented mindset.

• Ensure full compliance with legal, safety, operational, and internal company procedures and policies.

• Continuously review and challenge existing processes to improve operational efficiency and business effectiveness.

• Partner closely with Merchandising and Retail leadership to optimize stock levels in line with business potential and commercial priorities.

• Oversee inventory management and stock operations in collaboration with Back Office teams to ensure accuracy, efficiency, and operational excellence.

• Optimize stockroom organization and operational processes to support seamless business operations and elevate the client experience.

PROFILE

• 3 - 5 successful years of experience in a managerial role
• Significant experience in the sale of luxury goods or retail
• Adaptable, transparent, dynamic and curios in your approach
• High sensitivity to customer experience, engagement and loyalty
• Exceptional persuasiveness and interpersonal skills
• Attention to detail and highly organised
• Willingness to be involved in an innovative projects
• Efficiency in Microsoft Works (Word, Excel, PowerPoint)

Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.