BALENCIAGA Retail Trainer

Main Responsibilities

Training Delivery & Field Coaching

• Work in collaboration with Training Manager to facilitate learning and coaching sessions in store, classroom, and virtual.

• Deliver trainings and coaching the sales techniques and selling ceremony in all stores in accordance with the global training strategy of the brand

• Coach and train store teams through on-the-floor observation, providing feedback, and exemplifying the luxury service experience

• Perform regular in-store field coaching, submit report to training manager, share the findings with solution and work with Store Managers to follow up the results

• Maintain active presence on the shop floor to make sure all the training contents are implemented and applied effectively

Curriculum Development & Localization

• Responsible for partnering with store teams to identify training needs and curate training solutions to improving business KPI’s

• Responsible for delivering orientation, service & product training course to retail staff with professionalism and practical knowledge.

• Responsible for translation and proofreading of training material whenever necessary to ensure local relevance.

Training Operations & Administration  

• Provide training logistics including determining the location, time, facilities, and all necessary training support/materials required for activities.

• Develop and update training databases (attendance, participants name, training dates, programs, records, evaluations etc.) to ensure data accuracy.

• Manage multiple projects and ensure outcomes are achieved within established timelines and operational budgets.

• [Added] Coordinate scheduling with Store Managers to minimize operational disruption while maximizing training attendance.

Reporting & Performance Follow-up

• Perform regular in-store field coaching, submit report to training manager, share the findings with solution and work with Store Managers to follow up the results.

• Follow up on training effectiveness by monitoring post-training performance and staff feedback.

• Regularly track and report on the correlation between training sessions and store KPI improvements (e.g., Conversion rate, other business KIPs, etc).

Key Experiences

Training & Coaching Expertise

• Prior progressive experience in training and coaching within a luxury or customer service-oriented retail environment is highly preferred. (at least 2 years)

Commercial & Fashion Acumen

• Possess a high level of commercial acumen and fashion sense, with a proven ability to translate brand strategy into field results.

Operational Multi-tasking

• Handle multiple priorities in a dynamic environment through creativity, flexibility, and strong self-organization.

End-to-End Training Support

• Experience in supporting the full training cycle, from logistical preparation and database management to delivery and effectiveness follow-up.