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BALENCIAGA Store Manager

Balenciaga - Regular
Seoul - Korea, Republic of

Position : Store Manager Department : Retail Operations Reporting To : Retail Manager Role Mission • Four main missions: - Staff Management - Inventory Management - Housekeeping - Sales Management • Operate the store through superior customer service, sales management, professional selling and effective staff management • Manage the Balenciaga business on a day to day basis to increase sales and improve results through creative and effective use of all resources, including effective leadership and merchandise assortment Key Accountabilities 1. Staff Management - Hire, evaluate, train, position and discipline the staff in a manner consistent with Balenciaga policies to reflect business strategy and meet sales goals - Motivate staff to achieve sales goals - Encourage and support the individual development of staff and communicate to Retail Manager staff suggestions and needs; encourage exchange of ideas - Promote and maintain harmonious staff relations - Develop a standard training program for all new employees and implement a yearly training program for all existing employees - Determine the needs for coverage and define scheduling 2. Inventory Management - Ensure proper inventory mix matching to market needs - Review merchandise assortment on a regular basis. Plan and take necessary steps to optimize stock level and stock mix to reflect sales, buying trends and customer demands - Present merchandise in a manner consistent with Balenciaga standards, in order to maximize sales and merchandise turn - Instruct and supervise staff in the correct execution of all Balenciaga operating procedures, including merchandise receipt, pricing, counts and sales 3. Sales Management - Uphold excellent quality, in conjunction with efficient and friendly customer service Monitor staff performance to ensure that excellent customer service is maintained - Aim to exceed customer expectations of Balenciaga services and products, thereby ensuring high customer satisfaction at all times - Establish and implement action plans in cooperation with the Retail Manager, to develop sales for each product category and clientele. (local and tourist) - Be aware of local trading environment and its impact on our sales, including competitors’ trading activities 4. Housekeeping - Implement and follow proper visual presentation guidelines to project the Balenciaga image and benefit sales through presentation - Make timely window and interior display changes pro-actively to feature various new items and create excitement - Maintain the highest standard of housekeeping both on and off the sales floor at all times 5. Administrative Management - Oversee all facets of store operation including payroll, billing, daily reconciliation reports, bank statements and sales reports to head office and Retail Manager - Take necessary actions to effectively control costs and ensure efficient operation in store - Implement group internal procedures and shrinkage control guidelines to prevent stock discrepancies - Implement and support all security measures 6. Communication and Reporting - Inform Retail Manager of decisions and procedures relating to business issues made at the store level - Obtain approval prior to implementation of new programs or procedures - Provide clear and informative business review OTHER DUTIES Perform other duties as required

  • Full time
  • 亚洲
  • Korea, Republic of
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