BOUCHERON Retail Training Manager, HKMCTW

Location: Hong Kong
Reporting Line: General Manager, HKMC

Mission

• Design, localize, and implement training programs for retail teams and key partners across Hong Kong/Macau and Taiwan markets.
• Drive retail excellence through coaching, performance follow-up, and continuous learning initiatives.
• Collaborate with regional and local stakeholders to ensure training effectiveness and alignment with business goals.

Key Responsibilities

1. Training Delivery & Execution

• Deliver brand induction, product knowledge, and selling skills training for new joiners.
• Conduct regular product training (Jewelry, Fine Jewelry, Watches) for boutique teams and external partners.
• Execute novelty training and seasonal learning focuses in alignment with global guidelines.
• Provide on-site coaching to boutique teams based on KPIs, Mystery Shopper results, and client experience evaluations.
• Support New Store Openings and commercial events (e.g., Trunk Shows, in-store promotions) with training and coaching.

2. Field Coaching & Performance Support

• Conduct regular in-store coaching to improve sales performance, clienteling mindset, and service excellence.
• Work closely with boutique managers and in-store trainers to implement action plans and track progress.
• Ensure post-training follow-up and evaluation to maximize learning impact.
• Identify performance gaps and propose tailored coaching solutions.

3. Training Content Localization & Development

• Localize and adapt training materials (presentations, toolkits, e-learning content) for HKMCTW market needs.
• Integrate storytelling, clienteling, and brand heritage into all training programs.
• Maintain and update training resources for optimal usage and relevance.

4. Project Coordination & Platform Management

• Coordinate regional learning projects and best practice sharing across boutiques.
• Support E-learning platform adoption and content localization.
• Assist in organizing boutique manager seminars, HJ elite club and other learning initiatives.
• Manage training records, vendor coordination, and contract follow-ups as needed.

5. Planning & Administration

• Support the development of the annual training calendar for HKMCTW.
• Track training effectiveness through KPIs and post-training evaluations.
• Prepare training reports for regional and commercial teams.
• Assist in training budget planning and ensure cost-effective execution.

Who You Are

1. Experience:

• Minimum 5 years of experience in training, coaching, or retail excellence roles within luxury retail (Watch & Jewelry preferred).
• Proven track record in both classroom training and field coaching.
• Candidates with less experience will be considered as Retail Training Supervisor

2. Skills & Competencies:

• Strong presentation, facilitation, and coaching skills.
• Excellent communication and interpersonal skills in English, Cantonese, and Mandarin.
• Ability to translate data into actionable insights.
• Strong project management and organizational skills.
• Proficient in Microsoft Office (PowerPoint, Excel, Word).
• Ability to work independently and collaboratively in a cross-functional environment.

3. Mindset & Attributes:

• Passionate about teaching, leading, and developing others.
• Proactive, detail-driven, and results-oriented.
• Strong ownership and accountability.
• Culturally sensitive and adaptable to diverse retail environments.
• Willingness to travel frequently within HKMC region.

4. Education & Certifications:

• University degree in Business, Education, or related field.
• Coaching, facilitating, or learning certifications are a plus.