BRIONI Store Manager

岗位目标 
做为店长进行店铺、员工和库存管理。其中包括店内人员管理，销售业绩达成，控制店铺预算并通过销售建立品牌形象。
Role Objective
To manage the store, the staff within it and the stock.  This will include personnel management, exceeding defined business targets whilst working within given budgets and building the brands image through sales.
你的责任 
销售目标及指标 
-    目标是超额达成公司所设定的销售目标，并通过不断建立和维护强大的客户基础，至少确保所有目标的实现。 
-    通过分析销售数据和管理客户关系来制定近期和长期的目标计划。同时协助销售和激励团队。 
-    监督店内促销展示和客户活动 
-    持续了解当地和奢侈品市场趋势，了解竞品及其品牌活动。 
-    与本地和VIP客户建立关系。 
店铺准则和顾客关怀 
-    与你的团队，其他相关同事和客户保持紧密关系，以及时处理和解决紧急问题 
-    在遵守公司所有政策的前提下，展示标准的客户服务，巧妙地解决客户需求
-    遵守并加强品牌的视觉营销指引
-    确保对店铺的维护和保养进行***管理，调查并强调任何必要的店铺工程、清洁和其他行动。
管理门店运营预算 
-    以最有效的方式协助管理商店的运营，同时通过人员和运营成本，包括快递/邮费/改建和任何其他外包工作，***限度地降低成本。
人事管理 
-    作为管理团队的关键成员，你必须以身作则，为所有员工树立一个卓越的榜样，从而领导和激励员工。
-    掌握招聘流程，主导店铺招聘，寻找候选人，必要时进行面试。
-    协助开展店内培训，包括：协调新员工的入职培训，产品知识培训；分享从新品系列讲解中获得的信息，并进一步关注员工，以确保他们的知识达到我们要求的高标准。
-    对所有员工进行年度评估，遵循公司的程序，提供建设性的和全面的反馈，并制定个人发展目标。
-    对员工的培训需求有所了解，并与人力资源部门联系，制定并实施培训以满足业务需求。
-    定期向员工更新所属店铺业务表现，以及店铺规划。
-    发展与技术、工艺、法律、程序、政策、设备和产品有关的知识和技能，并将其转化为实际应用，以有效和高效地完成工作。
-    协助安排店铺轮班和加班
-    记录店铺出勤缺勤情况，如假期和产假，确保店铺人手充足，减少冗余兼职人员。
Your Responsibilities
Sales Objectives & Targets
-    Aim to exceed all sales targets set by the Company and at the very minimum ensure that all targets are met by constantly building and maintaining a strong client base.
-    Analyse sales figures and CRM activity to develop immediate & long range goal plans. You are also expected to sales associates & team incentives.
-    Oversee in-store promotional displays and customer events
-    Maintaining awareness of local & luxury market trends and monitoring local competition activity.
-    Building relationships with local and VIP clients.
Store Standards and Customer Care
-    Liaising with your team, other relevant colleagues and customers in order to identifying and resolving urgent issues
-    Showcase exemplary customer service and resolve customer situations diplomatically, whilst abiding to all Company policies
-    Adhering and reinforcing the brand’s visual merchandising guidelines 
-    Ensure best possible management of stores upkeep and maintenance, surveying and highlighting any necessary building work, cleaning & other action is undertaken
Manage Store Operating budgets
-    Assist managing store operations in the most effective way whilst minimizing costs through; headcount and operating costs including; couriers/postage/ alterations & any other outsourced work
Personnel Management
-    As the key member of the management team you must lead and motivate staff by being a role model and setting an exceptional example to all staff.
-    Taking ownership of the recruitment process, seeking authorisation to recruit, sourcing candidates and conducting interviews if necessary.
-    To assist conducting in-store training including: coordinating the induction of new staff into the store, product knowledge; sharing information gained from the collection presentations and identifying members of staff who require further attention to ensure that their knowledge is to the high standard we require.
-    To carry out yearly appraisals for all staff, following the Company’s procedure and providing constructive and comprehensive feedback, as well as setting individual objectives for development.
-    To have an understanding of your staff’s training needs and to liaise with the HR Department to develop ways to implement your training needs.
-    Regularly updates staff on business performance, and new initiatives.
-    Develop and convert into practical application, the knowledge and skills related to techniques, processes, laws, procedures, policies, equipment and products necessary to do the job effectively and efficiently.
-    Assist co-ordinating rotas and overtime
-    Monitoring sickness and other absences such as holiday and maternity leave, ensuring appropriate cover is provided, limiting the use of agency staff.
岗位需求 
-    强大的销售推动能力 
-    良好的团队管理能力 
-    良好的英语听说读写能力 
-    开朗，热情，良好的沟通能力 
-    能够在压力下完成工作
Requirements
-    Strong sales driving skill
-    Good team management skill
-    Good English in both spoken and written
-    Open, passionate, with good communication skill
-    Able to work under pressure
Please note that although we have tried to give you an indication of your responsibilities, this is not an exhaustive list of your duties and you may be required to carry out tasks that are not included in this job description.
About BRIONI
Founded in Rome in 1945, Brioni is recognized as the most prestigious Italian luxury menswear couture house ？ an authority on masculine elegance. Under the leadership of CEO Gianluca Flore and Creative Director Brendan Mullane, Brioni designs, develops and manufactures exclusive and highly-coveted Su Misura garments and sartorial ready-to-wear collections as well as leather goods (handbags, small leather goods and luggage), shoes and eyewear. Brioni products are distributed globally, encompassing Europe, Asia and America, where wholesale distribution in select specialty and department stores is complemented by a growing number of Brioni-owned boutiques. Throughout its history Brioni has been, and remains today, a point of reference for the entertainment, institutional and business worlds in Italy and abroad, followed by a loyal clientele of Hollywood personalities, heads of state and business leaders. For gentlemen everywhere, Brioni is true beauty. The house of Brioni is part of Kering, a leading global Luxury and Sport & Lifestyle Group.