GUCCI Contact Strategy & Client Insight Coordinator

Gucci - Regular
Tokyo - Japan

Founded in Florence, Italy, in 1921, Gucci is one of the world’s leading luxury brands. Following the House’s centenary, Gucci forges ahead into the next hundred years, continuing to redefine luxury while celebrating the creativity, Italian craftsmanship, and innovation at the core of its values. Gucci is part of the global luxury group Kering, which manages the development of a series of renowned Houses in fashion, leather goods, jewelry, and eyewear. Discover more about Gucci at www.gucci.com

Role mission

Contact Strategy & Client Insight Coordinator is a pivotal position within Gucci, accountable for contact strategy and client insight focusing to elevate the customer experience in Client Engagement team.

Reporting to the Contact Strategy & Client Insight Sr Manager, she/he will be responsible for managing/operating activities related to client’s contact strategy, also manage to extract/operate the client database to support the analysis and reports of clients from all channels to as to define the business opportunity.

Key accountabilities

Specific responsibilities include:

Promote and implement the customer journey, coordinating actions at specific steps in the journey, at the same time preparing the communication and content, partnering with HQ team.
Support to drive strategy utilizing client database with Contact Strategy & Client Insight Senior/Assistant Managers to manage Japan client database & insights roadmap.
Support to define the reporting scope & framework and communicate with the team to lead for all tracking reports routine or ad-hoc delivery with high quality and timely manner.
Support by data insight to optimize the customer communication journey and content.
Manage digital (e-cards, LINE, digital templates) and physical (catalogs) tools; keep track of schedule and process in coordination with key stakeholders and thoroughly track the activities aiming to drive performance excellence.
Support to ensure the quality of the all the data tracking systems and platforms in Japan in cooperating with Gucci global data & insight team and Kering MIS.

Requirements - Key behavioral competencies - basics

Minimum 2-3 years experiences of CRM or Client related activities
Excellent communications skills, both written and verbal (Native Japanese and Business English)
Experience of client data extraction and reporting
Familiar with big database and MS Office software
Experience in providing insights and consultancy, a plus
Luxury and/or fashion experience, a plus
Retail experience, a plus
Resilient, agile, self-starter and open-minded

Key behavioral competencies – Gucci Amplifiers

Agile Advocate: demonstrated ability to promote change, to take smart-risks and bring others on board. You know how and when to accelerate.
Strong Talent Builder and People Enabler: you create the space for people to take decisions, considering their unique perspectives. You have a keen eye to help other to grow and learn, no matter whether they report to you or not.
Considerate thinker: you carefully consider how your actions and decisions impact others around you and have an ability to connect the dots.
Solution Developer: keep an open eye on trends and innovation, using different approaches to come up with innovative yet pragmatic solutions.
Connection Builder: ability to build trust-based relationships with a strong influencing and presentation skills, adapting messaging based on your audience.
Accountable Achiever: a willingness to go the extra-mile, pushing self out of the comfort zone, taking accountability for results whether good or bad.
Continuous learner: you are self-aware and have a passion for learning new things. You are curious and constantly seek to develop yourself, putting improvement over comfort.

Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age,

disability, nationality, culture, religious beliefs and sexual orientation – enriches the workplace.

It opens opportunities for people to express their talent, both individually and collectively and it

helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome

and consider applications from all qualified candidates, regardless of their background.