GUCCI Online Client Advisor

Duties and responsibilities:  This position will be responsible for conducting store daily operation, efficiently deal with clients’ enquires to meet clients’ expectations.  Answer clients’ phone calls and platform enquires to provide professional service in terms of product recommendations, brand news, stock, logistic, store information etc.  Achieve key KPIs , such as, service level, abandon rate, mystery shopper result, satisfaction rate, individual and team sales targets etc.  Handle customer complaints to ensure customers’ satisfaction, and be careful with sensitive issues & emergency cases  Outreach clients through CRM phones and phone calls to conduct clienteling activities  Build long relationship with clients, enhance clients’ loyalty and foster VIGs  Sorting relevant information and filling dedicated reports  Collect clients’ feedback and report to team supervisor  Complete leaders’ daily tasks and work closely with other internal departments to ensure the store to operate smoothly