BALENCIAGA – Client Engagement Director (F/M)

Your opportunity

You will define and lead the global client engagement strategy to drive retail growth and long-term client value. The role ensures strong governance, a best-in-class VIC and CRM strategy, and consistent execution across regions in close collaboration with cross-functional teams.

How you will contribute

• Define and lead the global client engagement roadmap, aligned with business and marketing priorities
• Establish KPIs and governance frameworks to monitor performance and support retail growth
• Design and oversee a 360° client engagement strategy covering acquisition, activation, retention, and upgrade
• Develop and structure the global VIC strategy, including segmentation, governance, and differentiated engagement models
• Oversee the identification, recruitment, and development of high-potential and top clients
• Lead the global CRM strategy and ensure consistent, optimized deployment across regions
• Drive client activation through retail initiatives and exclusive on-site and off-site experiences
• Elevate boutique-led activations and differentiated retail concepts with global consistency
• Define and govern the global gifting and client attention strategy (physical and experiential) with clear success metrics
• Embed best-in-class clienteling standards and ensure strong team adoption
• Oversee global client insights, data quality, and continuous improvement of data collection practices
• Implement standardized performance frameworks to maximize ROI and client lifetime value
• Lead and develop the global client organization by setting clear standards, fostering a high-performance culture, and empowering regional teams to deliver consistent, measurable results.
• Drive strong cross-functional collaboration (Marketing, Retail, Image, Digital) and partner closely with regions to align client strategy with local business priorities.

Who you are

• A senior client expert with strong experience in luxury retail and global client development. The profile combines strategic vision with hands-on execution, and knows how to build engagement models for both young consumers and HNWI clients, with the right level of differentiation
• You bring a clear focus on innovation, understand how to evolve clienteling practices, and you are comfortable working with data to drive performance. At the same time, you ensure couture-level execution and high standards of service across markets
• Strong leadership skills are essential, with the ability to structure teams, partner closely with regions and deliver consistent, measurable impact.

Why work with us?

Balenciaga is committed to thriving your professional development within the House or in the Kering group. We empower leaders to create, build and sustain high performing teams that excel in execution. We guide every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Diversity Commitment

Balenciaga is committed to fostering a diverse workforce. We believe that diversity in all its forms - gender, age, nationality, culture, disability, sexual orientation… - enriches the workplace and our client experience. As an Equal Opportunity Employer, we welcome all applications and select our talents based on competencies and in alignment with our brand behaviors. Setting people for success is what we live for. It is part of our interview process to discuss with you how to excel in our company.