BRIONI WW Client Experience Manager

About Brioni

Since 1945, the Brioni style has embodied effortless modern elegance. It originates from excellence rooted in in-house sartorial savoir-faire and continuous research into exceptional materials. In addition to its state-of-the-art Bespoke service, the House offers unparalleled Made in Italy ready-to-wear, leather goods, shoes, and accessories, both for formalwear and leisurewear, as well as fragrances. Founded in Rome and part of the Kering group, Brioni continues to stand as a symbol of  Italian craftsmanship and timeless sophistication.

Further information is available at https://www.brioni.com

We are currently seeking a WW Client Experience Manager who will report to the WW Retail & Client Director

as part of our dynamic team in Rome.

Your opportunity

You will be an ambassador for the brand in enhancing the client experience for existing and new high potential clients.

This is an exciting opportunity in a dynamic environment where you will be focused on supporting the stores on strategic business objectives. It is action oriented and uses data led analysis to recognize opportunities and implement specific projects and actions to drive client retention and growth. The collaborative work with other departments (Marketing, Bespoke, CRM, E-commerce and Client Service) will be very crucial to implement the main activities and projects.

You will drive growth throught retention and uplifting of existing clients and recruitment of new high potential clients. To meet these targets, you will contribute in elevating Brioni’s client experience provided to top clients, elaborating specific tools and projects, including in store events and creation of partnerships and collaborations.

You will inspire the team to deliver impeccable customer service through memorable experiences, inside and outside of the boutiques, elaborating for each client a dedicated client journey in cooperation with Retail Directors, Stores and other departments to guarantee a high level of retention and bond the connection with the Brand.

In this exciting role you will also be responsible to coordinate with the customer service teams of Kering Signature globally, in order to ensure they can deliver the highest standard of service to our clients and further contribute to growing our business, in close connection with the E-commerce and Retail team.

How you will contribute

• Support the Retail team in achieving strategic business objectives of client retention and uplifting
• Create dedicated action plan to recognize opportunities and implement specific projects and actions to drive client retention and growth
• Contribute in elevating Brioni’s client experience provided to top clients, elaborating specific tools and projects
• Manage the relations and supervise the activities of customer service teams of Kering Signature to ensure the delivery of the highest standard of service to Brioni clients and further contribute to growing the business

Who you are

• Passionate about Luxury and Fashion
• Well-experienced and knowledgeable of Retail dynamics and context
• Highly organized and able to plan efficiently
• A proactive and flexible individual able to work in a changing environment and to adapt to different context and working environment
• A team-working oriented individual able to collaborate with other departments (including WW Retail teams, HQ Departments, Production)
• Knowledgeable about English (additional languages will be a plus)
• Able to use Microsoft Office (in particular Excel and Power Point)

Why work with us?

This is a fabulous opportunity to join the Brioni adventure and to actively contribute to the development of the business by becoming part of a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow.

Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.