GUCCI Global Retail Performance Senior Manager

Key Accountabilities

Retail Performance & Business Steering

• Define and drive global frameworks for commercial targets and sales planning.
• Monitor retail performance, identifying risks and opportunities to support decision-making.
• Lead productivity frameworks and track key efficiency levers across markets, in collaboration with Retail Excellence.
• Partner with the HR Dept. to contribute to the design of retail contests and the evolution of incentive schemes, ensuring alignment with business objectives
• Analyze competitor landscape and market trends to inform strategic direction.
• Own the Retail Scorecard, ensuring consistency, transparency and alignment at global level.
• Deliver regular and ad hoc reporting (including weekly business reviews) to senior stakeholders, providing clear and actionable insights.

Performance Governance & Monitoring

• Define and govern the global target-setting methodology and deployment.
• Oversee KPI frameworks, ensuring reliability, accuracy and business relevance.
• Lead the 360° Retail Performance overview, consolidating key insights on sales and KPIs.
• Ensure structured sales tracking and rigorous performance follow-up across regions and channels.
• Drive adoption and continuous enhancement of Retail Performance tools (analytics, productivity, MTT).

Tools & Analytics Enablement

• Define and maintain global performance dashboards, ensuring clarity, consistency and usability.
• Translate business needs into analytical frameworks supporting decision-making.
• Partner with Digital and IT teams to enhance performance tools and data capabilities.
• Support the evolution of data-driven practices across the retail organization.

Cross-functional Alignment

• Partner closely with Retail Excellence to ensure alignment between performance drivers, store execution and client experience.
• Contribute to an integrated approach across performance and excellence frameworks, ensuring consistency between targets, behaviors and tools.

Key Requirements

• 8–10+ years of experience in Retail Performance, Commercial Planning, Business Analytics or similar functions within an international environment.
• Fluent English is required; proficiency in Italian or French represents a strong plus.
• Proven experience in retail, with a strong understanding of sales drivers, KPIs and productivity levers (luxury is a plus).
• Master’s degree in Business Administration, Economics, Engineering or equivalent.

Functional Skills

• Strong analytical capabilities with the ability to translate data into actionable insights.
• Solid knowledge of retail KPIs, performance frameworks and productivity drivers.
• Experience with reporting tools, dashboards and data visualization solutions.
• Familiarity with incentive schemes and workforce productivity models.

Soft Skills

• Strong stakeholder management skills and ability to operate within complex, matrix organizations.
• Clear and effective communication, with the ability to synthesize complexity into actionable narratives.
• Results-driven, with high level of ownership and execution focus.
• Collaborative, agile and solution-oriented mindset.
• Proven people management skills, with the ability to lead, develop and engage a team.

Why Work with us?

Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.