KERING EYEWEAR Sales Support Specialist

We are currently seeking a Sales Support Specialist to join our team in Brno office.

How you will contribute

• Handling customer inquiries using different communication channels
• Identifying and escalating priority issues
• Providing customers with product and service information
• Creating new business opportunities through a proactive approach
• Manage customer master data ensuring timely maintenance, accuracy, completeness and integrity of all information
• Manage order flow from order acquisition to order entry in compliance with agreed trade terms
• Manage delivery flow by liaising directly with planning, logistics and customer whilst acting as first point of contact in the event of any query/issue
• Manage goods returns in compliance with agreed trade terms
• Act as customer’s first point of contact in case of commercial, logistics and product claims, by managing and solving customer complaints and by providing information
• Show active participation in both organizational preparation and execution by supporting with the facilitation of Sales events such as Buying Days and Collection presentations, Logistics of customer’s onsite trainings and customer’s visits
• Issue sales/customer-related reporting to the benefit of both sales team and upper manager
• Propose solutions to the upper manager to enhance customer service-related procedures, processes and systems
• Participate to ad hoc sales-related activities and/or projects.

Who you are

• Bachelor / Master's degree
• 2+ years of experience in similar roles
• Slovak or Czech and English are mandatory
• Ability to work within fast growing environments
• Work experience in a B2B customer service environment is a plus
• Good working knowledge of Office Package (Excel, Power Point, Word)
• Experience with CRM and SAP tools will be considered a plus
• Knowledge of sales principles and methods
• Knowledge of order-to-cash flows will be considered a plus
• Excellent verbal and written communication skills
• Customer-oriented approach

Why work with us? 

This is a fabulous opportunity to join the Kering Eyewear adventure and to actively contribute to the development of the business by becoming part of a thriving Company in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment. Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.