GINORI 1735 Client Service Specialist

Your Opportunity

You will be a proactive member of our US Team, responsible for delivering an exceptional client service experience, building lasting customer relationships, and driving organic sales growth. You will coordinate activities with the aim of ensuring excellent service standards and a high level of customer satisfaction. Your primary focus will be the hospitality business, including hotels, restaurants, resorts, and rental companies, among others.

How You Will Contribute

• Maintain ongoing contact with hospitality agents and the HQ Sales Team to achieve sales goals while delivering excellent service standards and a high level of customer satisfaction
• Collaborate with the Commercial Direction and Sales Team to define the requirements of commercial contracts for the US market
• Manage the entire process related to customized products, including design sketches, costing, samples production, and final order management
• Own the full order cycle, from proposals through to delivery
• Manage the shipping and return of samples for hospitality clients
• Take care of the hospitality section of the Ginori 1735 showroom, ensuring proper display and assortment
• Work closely with Planning and Logistics to track and monitor order advancement
• Prepare and provide all required documentation (packing lists, etc.), working closely with the Kering Administration, Logistics and Outbound Teams
• Ensure that all customer requests and issues are resolved professionally, accurately, and in a timely manner
• Manage client complaints related to packaging and product quality, working closely with the Quality Department
• Track and monitor payment status and credit collections, working closely with the Finance & Administration Team
• Keep accurate records and document customer service actions and discussions

Who You Are

• 2+ years of work experience in a B2B customer service environment preferred
• Proven customer-facing experience
• Good business knowledge of order-to-cash flows
• Working knowledge of Incoterms and customs rules
• Proficiency in the Microsoft Office Suite (Outlook, Excel, PowerPoint, Word)
• Good knowledge of sales principles and methods
• Fluent in English; Italian is a plus
• NYC based

You are a customer-oriented team player with strong problem-solving and negotiation skills, a results-driven mindset, and a genuine passion for the luxury industry. You bring curiosity, enthusiasm, and a clear, open communication style to everything you do.

Salary range for this position is 66k-75 USD gross per year, with discretionary annual company bonus.

Why work with us
This is an excellent opportunity to join the Kering adventure in a moment of extraordinary transformation and become part of a dynamic team in a global Luxury group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.