GUCCI Client Services Trainer

Role Mission

Based in Jersey City, the Client Services Trainer fosters a culture of continuous learning and delivers high-impact training programs across classroom, and on-the-floor environments. This pivotal role empowers the client services team to enhance client experiences, deepen product expertise, and refine client development skills.

As a client services focused position, you will spend most of your time in Gucci 9 - actively training, observing, providing feedback, and collaborating with client services leadership to elevate team performance and uphold service excellence.

Key Accountabilities

Training Execution & Business Impact

• Collaborate closely with Team Managers to integrate training into daily  operations, including store briefings, on-floor coaching, and dedicated training sessions
• Identify opportunities for improvement and provide training solutions that enhance sales performance and behaviors to ensure a consistent client experience
• Partner with Team Managers and Client Services leaders to assess staff competencies and deliver targeted training to enhance skills and performance
• Support the onboarding of new hires and provide ongoing training to existing staff to maintain high standards of performance
• Track training effectiveness using internal tools, mystery shopping programs, and sales impact analysis.

Client Experience & Development

• Lead training programs and coaching to elevate customer interactions, ensuring personalized service and brand loyalty
• Spend most of the time, actively training and coaching Client Advisors and Team Managers
• Provide real-time feedback and hands-on support to refine selling techniques, storytelling, and client interactions
• Train teams on delivering a personalized, elevated client experience that fosters long-term relationships
• Reinforce key selling behaviors, including active listening, emotional engagement, and product storytelling.

Product Expertise & Knowledge

• Develop in-depth product knowledge programs, ensuring teams are well-versed in product storytelling, craftsmanship, foundational collections, and seasonal offerings
• Deliver engaging product training sessions to strengthen confidence and expertise among Client Advisors.

Collaboration & Stakeholder Engagement

• Work cross-functionally with store leadership, client engagement manager, digital showroom manager and global training partners to identify training needs and develop impactful learning solutions.

Key Requirements

• Minimum 3 years of experience in the retail industry, ideally including retail management
• Previous experience in training departments or roles focused on training and developing others
• Strong influencing and communication skills
• Project management experience
• Comfortable working in a store environment with flexible attendance shifts
• Strong retail business acumen
• Knowledge of adult learning methodologies
• Proven experience in presentations and people development
• Experience with digital learning platforms and tools
• Strong analytical mindset and cultural sensitivity
• Adaptable with a proactive, positive attitude
• Ability to collaborate cross functional with multiple internal stakeholders
• Fluency in English; proficiency in other languages is a plus.

Work Authorization

• Qualified candidates must have the proper work authorization to work in the United States

Accessibility

Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience.  If you are   interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at accessibility.americas@gucci.com.  

When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.

Salary Range – New Jersey

For individuals assigned and/or hired to work in New Jersey, GUCCI includes a reasonable estimate of the salary or hourly rate range for this role. This considers the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. In addition, where a candidate falls within the disclosed range estimate may be dependent on the applicable geographic differential associated with the location in which the position may be filled.   

 A reasonable estimate of the current base salary range is $81,000 to $90,000.   

Eligible employees may also participate in an employee benefits program.  

 Benefits include:    

• Medical  
• Dental  
• Vision  
• Paid Time Off (PTO)  
• 401K 

EOE M/D/F/V