KERING Client Services Intern

KERING Client Services Intern

Job Family: Client Services

Job Title: Client Services Intern

Location: New York, NY 

Kering is a global, family-led luxury group, home to people whose passion and expertise nurture creative Houses across ready-to-wear and couture, leather goods, jewelry, eyewear and beauty: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, McQueen, Brioni, Boucheron, Pomellato, DoDo, Qeelin, Ginori 1735, as well as Kering Eyewear and Kering Beauté. Inspired by their creative heritage, Kering’s Houses design and craft exceptional products and experiences that reflect the Group’s commitment to excellence, sustainability and culture. This vision is expressed in our signature: Creativity is our Legacy

HOW YOU WILL CONTRIBUTE

• Understands the overall concept of the company, including the brand, client, product goals, and all other aspects of service
• Rotates through our divisions of responsibility and provides ideas to grow and improve the business
• Accepts designated, business-focus projects to research, propose ideas and solutions, and present final project during the internship
• Engages with customers or clients and provides service and/or sales
• Provide suggestions to management for improving customer service and internal processes
• Learns and becomes proficient on internal software systems
• Assists in creating performance reports
• Act as an ambassador for Kering's renowned fashion brands
• Ensure adhesion to brands' ecommerce and retail policies
• Follow-up and liaise with other departments to meet client requests
• Gather client feedback and requests to support a continuous improvement of the client experience and enrich the Group's strategy
• Share client feedback with the appropriate departments to improve processes, services and quality

WHO YOU ARE

• Exceptional customer service and problem-solving orientation with patience, diplomacy and listening skills

• Sensibility to the Luxury world, enthusiasm for the brands and products
• Commercial and analytical mindset
• Ability to multi-task in fast paced environment
• Team player, dynamic, flexible, independent, positive and professional
• Excellent elocution, spoken and written communication skills
• Work autonomously and demonstrate a positive and enthusiastic attitude
• Make quick and thoughtful decisions when needed

Salary: $21.00 per hour