MCQUEEN Store Operations Manager, Rodeo Drive

At Alexander McQueen, we live and breathe a culture defined by our key Behaviours:

• Empowerment – We empower our team and peers, providing unwavering support to ensure everyone can thrive; this means giving support to your team and those you are working with to succeed.
• Teamwork – We put an emphasis on Teamwork; this means working together as a collective to achieve shared goals.
• Respect – We value respect, treating everyone with dignity and showing genuine appreciation for their efforts: this means treating everyone equally.
• Kindness – We believe kindness is integral to everything we do; this means demonstrating compassion and empathy towards others.  

How will you contribute?

The Alexander McQueen Store Operations Manager will partner the Store Manager / Store Director, supporting and guiding the direction of the retail operations to ensure the store is operating efficiently and effectively while staying in line with Company policies and guidelines.

The Store Operations Manager will be able to think strategically about what the business needs and successfully implement projects, supporting the retail function, ensuring that store location is maintained to the highest levels and that the brand image is consistently represented by the in-store environment. The Store Operations Manager is also responsible for the correct handling of goods in store and care of the product and compliance with KPIs, guidelines and company procedures. 

Business Performance:

• As part of the store leadership team, implement action plans and drive performance of the team to exceed financial targets and maximize sales performances and optimise Retail Operations and BOH organisation contributing to the success of the entire store
• Contribute to enhancing the Client Journey through the optimisation of Retail Operations functions and BOH organisation and stock care
• Lead the store team on the shop floor during shifts where the Store Manager or other Managers are not present to ensure leadership presence on the shop floor, and team motivation at all times
• Together with the Store Manager meet store operating budget by monitoring store expenses
• Share any changes or updates relating to Operations among the Store leadership team and cascade to store team
• Proactively follow current competitors and fashion trends, industry news and new innovations in technology.

Retail Operations:

• Set policies and procedures for store teams to follow
• Carries out regular in store checks and audits to ensure store teams are following set policies and procedures
• Successfully on-boards store employees, ensuring that adequate information and resource is provided
• Consistently looks for opportunities to streamline and improve working efficiencies
• Reviews store operations and organisation, analysing information and making sound suggestion to improve operational management of store
• Liaises with external parties to ensure required permits or documentation are in order
• Ensures Fire Safety & Health & Safety procedures are in place and followed
• Supports the setup of in store events to ensure successful execution
• Ensure the care and protection of the product according to company guidelines
• Oversee the day-to-day management of goods receipt and ensure storage is in line with company procedures as well as prepares the products to be brought to the sales floor and in special areas to maximize efficiency in timing
• Ensure that shop-to-shop and returns transfers are compliant with company guidelines and timeline

Store Maintenance:

• Manages cleaning companies used for store locations & office
• Identifies, manages, and schedules contractors to carry out work in store, ensuring a thorough job is completed
• Defines back of house ways of working and monitors to ensure that stores are acting in accordance
• Regularly reviews supplier services and identifies opportunities to reduce costs or improve service
• Acts on store emergencies to ensure repairs and service are executed in a timely manner
• Liaises with Loss Prevention and Security on store issues where necessary
• Acts as point of contact with security guard firms and ensures rotation of security guards
• Acts as first point of contact for all store operational issues, escalating to Store Manager where needed
• Responsible for seeing through the after sales process and ensuring store team and clients are updated
• Order and distribute staff uniforms in a timely manner
• Maintain back of house standards to enable the best client experience
• Regularly train Client Advisors on BOH organization and the importance of stock care

Stock & Inventory:

• Prepares for and plans out the inventory checks across all stores
• Puts in place a process for systematic inventory checks
• Supports stores with inventory checks and reconciliations
• Supports stores leading into preparation for sale and the transfer out of sale
• Responsible for managing in store damaged stock
• Monitors and follows up on negative-on-hand and outstanding consignments
• Co-ordinates and monitors the various cycle counts as per the company guidelines and policies
• Provides training and guidance to the store teams to minimise stock loss and damages
• Manage the flow of OMNI orders making sure to guarantee the required service levels.
• Manage correct flow of adjustments
• Ensure that the company guidelines are adopted in the event of theft, especially in terms of communication and documentation produced.
• Monitor in-transit and when needed liaise with relevant departments.
• Work with all internal and external stakeholders, with a service-oriented collaborative, available and versatile approach.

Logistics & Supplies

• Streamlines ordering of supplies and seeks cost saving alternatives
• Manages all courier and shipping accounts and ensures team follow guidelines
• Maintains inventory levels of packaging
• Evaluates shipping suppliers and couriers to ensure most efficient and cost-effective service is in place

Team leadership

• Promote a positive and professional team environment that fosters trust, respect, and superior performance standards, leading by example and in line with the House Code of Behaviours.
• Empowering the team to be the best versions of themselves. Promoting team spirit through effective communication, and cultivating a positive and energetic environment
• Encourage the exchange of information within the team
• Provide support and ongoing feedback to operations associates to ensure their development, motivation, and sense of belonging.
• Conduct regular performance conversations with the team to discuss results and develop action plans
• Train and inspire the team on policies and procedures
• Identify talents within their team to propose for internal development opportunities, sharing the proposal with the Store Manager to define the correct development processes
• Guarantee team development through coaching and follow-ups on individual action plans;

Required Skills:

• You will be able to demonstrate the desired Alexander McQueen behaviours 
• Previous experience of retail operations and helping a retail business operate efficiently
• Ability to be flexible with regular travel and occasional weekend or evening shifts
• Highly organized and have strong attention to detail
• Is strategic and able to consider the wider business impact of decisions
• Highly motivated and able to work independently or as part of a team
• Successful performance record and a demonstrated ability to deliver retail excellence
• Ability to quickly establish strong credibility with team members and external resources
• The ability, drive and desire to deliver outstanding results
• Sound analytical and organisational skills
• Ability to be mobile/stand for extended periods of time
• Ability to climb a ladder and lift packages upward of 35 lbs. on a regular basis

Salary: $80,000 - $82,000 per year

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.