SAINT LAURENT Client Engagement Specialist Beverly Hills Flagship

We are currently seeking a CLIENT ENGAGEMENT SPECIALIST who will report to the STORE DIRECTOR as part of our dynamic team in Beverly Hills, California.

ROLE

The CLIENT ENGAGEMENT SPECIALIST contributes to overall productivity by supporting VIC appointments and core operational functions, including the Stylist Program and consignment processes at Beverly Hills Flagship. This role plays a key part in driving operational excellence while supporting the development, retention, and growth of VIC clientele. 

MISSION

• Support development and the further growth of top-tier VIC Clientele within the Beverly Hills Flagship.
• Support recruitment of new Stylists with a focus on retention and expansion of Stylist Program participants.
• Support PR and VIP & Influence requests from corporate partners including in-store fittings and product movement management.
• Maintain up-to-date and accurate information on all consignments.
• Provide comprehensive sales floor coverage by independently managing and servicing client interactions.
• Support the sales team during their selling ceremonies by welcoming clients, preparing and retrieving merchandise, and processing transactions to ensure a seamless and elevated client experience. 
• Be proactive in generating and supporting one-to-one appointments. Coordinate and execute thoughtfully planned, well prepared appointments for top clients.
• Ensure customer satisfaction, engagement, and that all qualitative standards of our brand are maintained.
• Other duties as assigned by the management team.

PROFILE

• Minimum 2 years of retail experience, luxury or contemporary preferred.
• A collaborative team player.
• Ability to work with tight deadlines and multi-task, proactive & problem-solving abilities, and high level of flexibility.
• Excellent interpersonal skills. Ability to be equally comfortable interacting with top clients within a service context, as well as socializing personally in more formal settings.
• Thorough understanding and passion for luxury and fashion.
• Must be able to work with highly confidential information.
• Personal presentation of the highest standards.
• Strong verbal & written communication.
• Exceptional customer service skills.
• Highly organized with a keen eye for detail.
• High sensibility across genders, age groups & ethnic backgrounds.
• Good knowledge of Microsoft Office programs.
• High level of integrity.
• Some travel required.

A reasonable estimate of the base compensation range for this position is $32 – 34/hr plus a comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks and a retirement plan with employer contributions

Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.