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05/08/2026
GUCCI Senior Client Advisor
Gucci - Regular
Nsw - Australia
Job Family Group Description - Sales:
This Job Family Group combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.
Job Family Description - Retail Selling:
Represents the brand to clients. Guides them at every stage of the buying journey. Provides support on styles, product characteristics and trends.
Speciality Description - Client Advisor:
Advises our customers during the buying journey. Presents the collection using brand standards. Follows company values as the visible face of the brand. Contributes to reaching sales targets and enhances customer satisfaction. There are specific Jewelry Client Advisor Job Profiles for roles selling jewelry and watches.
As the Senior Client Advisor, you are the Gucci brand ambassador responsible for achieving sales objectives by deepening client connections to Gucci by providing every client with best-in-class service, elevated and unique experience, and strong client relationships.
You aspire to become a reference for the whole team and expert on certain product categories or to step into the sphere of store leadership by supporting on certain activities related to management and store functions.
Key Accountabilities
Sales and Clienteling
- Proactively meet all commercial sales targets and KPIs, including but not limited to Clientelling KPIs, SPT (Sales Per Transaction), UPT (Units Per Transaction), AUR (Average unit retail), Cross Selling and Conversion as outlined by your management team
- Generate, maintain and grow a clientele base by active engagement
- Provide excellent client service with active client engagement and regular communication as per GUCCI Service Standards
- Proactively follow up on client enquiries and requests, including after sales services
- Provide exceptional personalized service standards transmitting the brand passion, suggestions and alternatives, as well as anticipating future needs of the clients
- Ensure teamwork and collaboration to deliver an exceptional client experience
- Collaborate with and assist the Visual Merchandising (VM) team and Instore Visual Merchandising Ambassador as required to maintain and upkeep VM to be aligned with the Worldwide Visual Guidelines
- Support the team manager to motivate team and act as a role model for other staff
Learning and Training
- Ensure proactive learning and development to maintain product knowledge and stay current with best sellers, new arrivals and category information
- Complete all trainings as advised to you by your management team and/or Instore Training Ambassador and any other parties meeting all deadlines
- Participate in development training as required by your management team
Back of House Support
- Assist with cashiering and any administrative duties as required
- Assist in receiving and unpacking/packing stock
- Assist with inventory integrity and control by completing cycle counts, category scans and category maintenance
- Replenish display merchandise as required
- Assist in completing EOD emails