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GUCCI Team Manager

Gucci - Regular
Perth - Australia

About us Through our new contemporary vision at Gucci we are inventing a wholly modern approach to fashion and redefining luxury for the 21st century. As part of the global luxury group Kering, we are committed to ‘empowering imagination’ in a sustainable manner and encouraging our employees to flourish. Join our passionate journey and fulfill your potential and creativity. We are currently seeking a Team Manager as part of our dynamic team in Australia.

Your Opportunity

The role of a Team Manager will lead, supervise and inspire a dedicated team of Client Advisors to deliver the highest performance through a client-centric approach.

How you will contribute

  • Promote a positive, collaborative and professional team environment that fosters trust, integrity and superior performance standards, leading by example
  • Conduct regular and performance conversations, discussing results and developing action plans by setting reasonable, achievable and SMART KPIs, ensuring it is tracked in Workday
  • Partnering with the Retail Manager/Associate Retail Manager and the HR department on all employee relations issues to ensure effective and consistent resolutions
  • Support and coordinate the opening and closing of the store as the Manager on Duty
  • Lead the store morning briefings as and when required, delivering key business communication and daily objectives
  • Lead and inspire your team on executing a superior client experience, ensuring the hospitality mindset is in each Client Advisor
  • Develop a Client Engagement mindset, with the purpose of building long-lasting relationships with clientele
  • Full utilization of various clienteling tools available to activate, retain and grow personal client base
  • Lead the execution of clienteling activities with your team, developing actions to reach clear goals and KPIs
  • Lead the shop floor, actively selling and role modelling the selling ceremony
  • Manage and resolve customer issues providing solutions that are commercially sound and acceptable to Gucci clients whilst delighting and retaining the clients
  • Monitor performance of the categories assignment and proactively propose action plans to reach targets
  • Partner with the Retail Manager/Associate Retail Manager and the Merchandising team by providing effective feedback on products, stock situation and specific category requests in order to grow the business
  • Partner with the Retail Manager/Associate Retail Manager and the Visual Merchandising team to provide insights to maximise the category potential while ensuring the image and merchandising guidelines of the store are maintained
  • Partner with the Retail Manager/Associate Retail Manager and the training team to ensure Client Advisors develop full product knowledge through specific training, while ensuring they are aware of market trends and competitors
  • Ensure compliance of Workplace Health and Safety (WHS) strategies, including driving health and safety practices and ensuring the Gucci WHS policies and standards are upheld and executed consistently
  • Report all hazard, incidents and near misses via the WHS procedure immediately as they occur, reporting major incidents to HR directly via phone and immediately
  • Any other ad hoc duties as required by your manager

Who you are

  • Studies in Business Management/Retail Management desirable
  • Previous experience as a Department Manager or Senior Client Advisor, in a supervisory capacity from the retail or service industry, with a proven track record, preferably in luxury fashion
  • Strong analytical and problem-solving skills
  • Commercial awareness
  • Experience in management of a small team
  • Exceptional written and verbal communication skills
  • Passionate in developing and furthering a career within the luxury fashion industry

Why work with us?

This is a great opportunity to join the Gucci adventure and to actively contribute to the development of the business by becoming part of a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

  • Full time
  • 澳大拉西亚 / 南太平洋
  • Australia
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