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04/24/2024
- Establish effective ways of reviewing performance against objectives, ensuring that regular training & coaching is provided to support individuals within the management team. - To analyze sales information and KPI performance to maximize sales potential and present recommendation to the management & buying team. - Responsible for various retail reports - Implementation of the company's new strategies, policies and procedures in operation/ administrative aspect. - To prepare and disseminate memo/message to stores in the most efficient way to ensure the seamless communication between back office and front line - As the key person to assist Head of Retail to handle assigned special projects, such as new store opening, etc - Support in the review of existing business processes and changes to improve the productivity and efficiency, and ensure successful implementation of the new process/service. - Administer the documentation of operating procedures and work with the various stakeholders to update the documents to ensure their relevance. - Oversee compliance of retail stores with established Company policies and standards - Update & revise various of SOP & operation manual. - Store activities support: Check result, collect feedbacks for promotional activities and new arrival launching - Lead customer service function that" handles the customer complain" ; "contact with worldwide stores for customer exchange" and "customer/ stock repair outbound request" to ensure a smooth end process - Lead Customer Service team to manage Customer Service Hotline and Email response. - Work with store team to follow up the repair status