BRIONI Store Manager

Your Responsibilities

Sales Objectives & Targets

Aim to exceed all sales targets set by the Company and at the very minimum ensure that all targets are met by constantly building and maintaining a strong client base.

Analyse sales figures and CRM activity to develop immediate & long range goal plans. You are also expected to sales associates & team incentives.

Oversee in-store promotional displays and customer events

Maintaining awareness of local & luxury market trends and monitoring local competition activity.

Building relationships with local and VIP clients.

Store Standards and Customer Care

Liaising with your team, other relevant colleagues and customers in order to identifying and resolving urgent issues

Showcase exemplary customer service and resolve customer situations diplomatically, whilst abiding to all Company policies

Adhering and reinforcing the brand’s visual merchandising guidelines 

Ensure best possible management of stores upkeep and maintenance, surveying and highlighting any necessary building work, cleaning & other action is undertaken

Manage Store Operating budgets

Assist managing store operations in the most effective way whilst minimizing costs through; headcount and operating costs including; couriers/postage/ alterations & any other outsourced work

Personnel Management

As the key member of the management team you must lead and motivate staff by being a role model and setting an exceptional example to all staff.

Taking ownership of the recruitment process, seeking authorization to recruit, sourcing candidates and conducting interviews if necessary.

To assist conducting in-store training including: coordinating the induction of new staff into the store, product knowledge; sharing information gained from the collection presentations and identifying members of staff who require further attention to ensure that their knowledge is to the high standard we require.

To carry out yearly appraisals for all staff, following the Company’s procedure and providing constructive and comprehensive feedback, as well as setting individual objectives for development.

To have an understanding of your staff’s training needs and to liaise with the HR Department to develop ways to implement your training needs.

Regularly updates staff on business performance, and new initiatives.

Develop and convert into practical application, the knowledge and skills related to techniques, processes, laws, procedures, policies, equipment and products necessary to do the job effectively and efficiently.

Assist coordinating rotas and overtime

Monitoring sickness and other absences such as holiday and maternity leave, ensuring appropriate cover is provided, limiting the use of agency staff.

Requirements

Strong sales driving skill

Good team management skill

Good English in both spoken and written

Open, passionate, with good communication skill

Able to work under pressure