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GUCCI - Client Advisor

Gucci - Regular
Bangkok - Thailand

The Client Advisor is a Gucci Ambassador and is an integral role in nurturing brand loyalty. The key responsibilities include the delivery of excellent service to our clients and the achievement of the monthly sales objectives. KEY ACCOUNTABILITY 1. SALES AND CLIENT SERVICE • Maintain and grow the clientele base by active engagement and excellent client service by active client engagement and regular communication • Play an active role as Brand Ambassador by inculcating the brand vision to instill consumer brand loyalty • Proactive achievement of monthly sales objectives • Follow-up on client enquiries and requests, including after sales services, proactively and independently • Offer exceptional service standards, suggestions and alternatives, as well as anticipating future needs • Take a proactive learning approach in understanding best sellers, new arrivals, product knowledge and all category information • Exercise team work and collaboration to ensure that client needs are placed at top priority 2. VISUAL MERCHANDISING MANAGEMENT • Collaboration with the Visual Merchandising team to maintain and upkeep VM to be aligned with the WW visual guidelines 3. OPERATIONS • Adhere to all in-store SOPs • Assist with cashiering and daily closing settlement • Stocks receiving and packing in the respective categories assigned • All other related duties as assigned by the Store Manager 4. INVENTORY CONTROL • Conduct category scans for inventory purposes • Assist with stock maintenance and cycle counts • Replenishment of display merchandise as required REQUIREMENT • Proficiency in Mandarin • Well-groomed with a pleasant disposition • Customer service oriented and driven in sales • Inquisitive mindset with the ability to engage • Independent individual with strong decision making skills • Passionate in growing a career within the luxury fashion industry

The Client Advisor is a Gucci Ambassador and is an integral role in nurturing brand loyalty.  The key responsibilities include the delivery of excellent service to our clients and the achievement of the monthly sales objectives.

KEY ACCOUNTABILITY    

1. SALES AND CLIENT SERVICE

  • Maintain and grow the clientele base by active engagement and excellent client service by active client engagement and regular communication
  • Play an active role as Brand Ambassador by inculcating the brand vision to instill consumer brand loyalty
  • Proactive achievement of monthly sales objectives
  • Follow-up on client enquiries and requests, including after sales services, proactively and independently
  • Offer exceptional service standards, suggestions and alternatives, as well as anticipating future needs
  • Take a proactive learning approach in understanding best sellers, new arrivals, product knowledge and all category information
  • Exercise team work and collaboration to ensure that client needs are placed at top priority

2. VISUAL MERCHANDISING MANAGEMENT

  • Collaboration with the Visual Merchandising team to maintain and upkeep VM to be aligned with the WW visual guidelines

3. OPERATIONS 

  • Adhere to all in-store SOPs
  • Assist with cashiering and daily closing settlement
  • Stocks receiving and packing in the respective categories assigned
  • All other related duties as assigned by the Store Manager

4. INVENTORY CONTROL 

  • Conduct category scans for inventory purposes
  • Assist with stock maintenance and cycle counts
  • Replenishment of display merchandise as required

REQUIREMENT

  • Proficiency in Mandarin
  • Well-groomed with a pleasant disposition
  • Customer service oriented and driven in sales
  • Inquisitive mindset with the ability to engage
  • Independent individual with strong decision making skills 
  • Passionate in growing a career within the luxury fashion industry
  • Full time
  • Asia
  • Thailand
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