GUCCI Team Manager

KEY RESPONSIBILITIES

Team management and development

• Promote a positive and professional team environment that fosters trust, integrity, and superior performance standards, leading by example.

• Working on the shop floor, you will be in constant contact with your team, supporting and coaching where needed, ensuring a consistent client experience.

• Provide support and regular feedback to Client Advisors to ensuring their development is ongoing and their motivation and sense of belonging is high.

• Conduct regular and monthly performance conversations, discussing results and developing action plans.

• Participate in attracting, recruiting, and onboarding a high performing team.

• Manage the employee lifecycle of the client advisor both online through Workday and local platforms and offline through paper forms and documents.

• Partner with the Store Manager and Human Resources on employee relations issues to ensure effective resolution.

• Monitor your team’s adherence to company policies and procedures; follow up when needed.

• Support opening and closing of the store as Manager on Duty.

• Lead Store Morning Briefings as and when required, delivering key business communication and daily objectives.

• Develop and lead cross category and floor working, ensuring your team can and do sell all categories across all floors. 

Client service and development

• Lead and inspire your team on executing a superior client experience, ensuring the hospitality mindset is in each Client Advisor.

• Develop a client engagement mindset, with the purpose of building long lasting relationships with clientele.

• Full utilization of the various clienteling tools to activate, retain and grow team and personal client base. 

• Lead the execution of clienteling activities with your team, developing actions to reach clear goals and KPIs.

• Lead from the shop floor, actively selling and role modelling the selling ceremony.

• Manage the customer flow on the shop floor ensuring no client is left unattended and exceptional service is delivered.

• Manage and resolve customer issues, delighting and retaining the client relationship.

Product and business development

• Monitor the performance of the assigned categories and proactively propose action plans to reach the targets.

• Partner with the Store Manager and the Merchandising team, by providing effective feedback on products, stock situation and specific category requests in order to grow the business.

• Partner with the Store Manager and VM team to provide insights to maximize the category potential while ensuring the image and merchandising guidelines of the store are maintained.

• Partner with the Store Manager and the Training team to ensure Client Advisors develop full product knowledge through specific training, while ensuring they are aware of market trends and competitors.

• Utilize digital platforms to support store and online product sales.

JOB REQUIREMENTS

• Be Curious, Empathic and Sensitive

• Minimum 2 – 3 years of experiences in a supervisory capacity from the retail or service industry, preferably with a proven track record in luxury fashion

• Direct people management (team of 6/7) a strong plus

• Well-groomed and driven with strong leadership and communication skills to manage teams in achieving set standards for all aspects of store operations.

• Independent individual with strong decision-making skills 

• Passionate in growing a career within the luxury fashion industry.