KERING O2C Supervisor

How you will contribute

In this role, you will act as a key contributor of O2C team, driving operational excellence, ensuring accuracy and integrity in our retail and e-commerce operations, coaching O2C accountants to deliver high-quality financial services.

• Retail Financial Operations: Monitor daily sales income for Direct Operating Stores (DOS), oversee shopping card and VIP coupon settlements, and process special refund requests in compliance with company policy.
• E-Commerce Reconciliation: Validate sales data from e-commerce platforms, performing monthly reconciliations with acquirer statements and third-party reports to ensure transaction accuracy. Resolving any discrepancies occurs with parties involved within limited timeframe
• Cash Application & Reconciliation: Manage the daily reconciliation of sales proceeds via the Blackline platform, ensuring clearing accounts are settled promptly and accurately. Proactively managing dispute and discrepancies during reconciliation
• Lease & Tenancy Management: Verify landlord rental statements against lease agreements and submit payment applications according to contractual terms.
• Shop-in-Shop (SIS) Management: Reconcile SIS sales reports with landlord statements, validate expense deductions per lease agreements, and ensure timely issuance of VAT invoices.
• Store Credit Administration: Monitor the issuance and redemption of customer store credit, reconciling balances with both landlords and retail stores.
• VAT Compliance: Track and validate landlords' input VAT invoices; compile and provide output VAT details to the tax team for reporting. Support VAT compliance and internal/external audits related to revenue and receivables
• Efficiency: Drive process standardization and improvement. Promote and share best practice with team or business partners. Possess continue improvement mindset and propose/implement improvement initiatives.
• Team Coordination & Stakeholder Management: Act as key contact point for brand finance teams and retail operations. Provide guidance and support to junior team members (Accountant level).  Coordinate issue resolution across functions and escalate where necessary.
• Review and control: KPI monitoring: Perform regular review of reconciliations, journals, and transaction processing to ensure accuracy and compliance. Monitor O2C KPIs (e.g., clearing aging, reconciliation status) and identify risks or discrepancies. Ensure adherence to internal policies, accounting standards, and audit requirements.
• Process Improvement & Projects: Identify opportunities for process optimization, standardization, and automation. Participate in system enhancement projects (e.g., SAP, Blackline, e-commerce integration). Support transformation initiatives within SSC (e.g., digitalization, efficiency improvement).
• Additional Duties: Perform ad hoc tasks and projects assigned by line manager.

Who You Are

The ideal candidate is a detail-oriented and proactive accounting professional with a solid foundation in retail finance. You possess:

• A bachelor’s degree in accounting, Finance, or a related field.
• 5–10 years of relevant Order-to-Cash (O2C) experience, preferably within the retail, luxury, or FMCG sectors in a multinational environment.
• Solid knowledge of accounting standards (IFRS & PRC GAAP) and internal controls
• Excellent communication and stakeholder management skills, with fluency in English.
• Prior experience in team supervision / coaching / review role is preferred.
• Strong hands-on experience with SAP; Blackline or similar tools is a plus.
• Exceptional attention to detail, analytical, and problem-solving abilities.
• A self-motivated work style with the capacity to work both independently and collaboratively in a dynamic, fast-paced setting.
• Proven exposure to finance projects, transformation initiatives, or system implementation is a plus.