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    04/24/2026

    POMELLATO CRM Assistant Manager, APAC

    Pomellato - Regular
    Hong Kong - Hong Kong SAR

    About us Pomellato was founded in 1967 and established in Milan by the heir to a family of goldsmiths, Pino Rabolini. Introducing the prêt-à-porter philosophy into the conservative world of jewellery, Rabolini shaped the brand by giving it a powerful, fashion-oriented identity that soon enabled it to grow and be recognised in the Italian market as well as in the international jewellery panorama. Expressing its avantgarde and original spirit through sophisticated combinations of coloured stones, special cuts and creative ensembles characterised by impeccably-crafted details, Pomellato has grown to embody a modern, unconventional beauty with a truly iconic style. Pomellato has always given a role of fundamental importance to the artisan manufacture of its creations, employing highly qualified and greatly experienced artisans. Today, the headquarters in Milan host over 100 goldsmiths who craft every Pomellato jewel with great concentration and inspiration. It has come to embody Italian craftsmanship at its purest combined with the profound knowledge of the most valued goldsmith techniques through a unique and distinctive spirit. A timeless art where quality meets a unique vision of luxury. A balance between the past and the future, tradition and innovation, rigor and experimentation with a sensual and often daring touch. Simply, different from the rest. To cope with the strategic growth in our business, we are now inviting high calibre to join the team as: CRM Assistant Manager Your Opportunity Reporting to the Marketing lead, the CRM Assistant Manager plays a pivotal role in driving client engagement, elevating retail clienteling capabilities, and supporting the growth of key APAC markets. This role partners closely with Retail teams to strengthen customer relationships, deliver personalized experiences, and enable CRM excellence across all stores.

    What You’ll Do

    • Retail clienteling: Champion CRM/clienteling tools; equip stores with insights, segments, and contact strategies; co-create VIP/dormant reactivation plans; review KPIs with Store Managers.
    • Global alignment: Localize global CRM strategies into APAC retail action plans and ensure brand consistency.
    • CRM systems & data: Oversee daily system use; maintain data quality (audits, cleansing, training); partner with HQ on enhancements.
    • Segmentation & analytics: Build behavior/lifecycle segments; provide targeted lists; analyze retention, repurchase, cross-category performance; translate insights into actions.
    • Client development: Support personalized journeys (pre-visit, follow-up, milestones); elevate VIP/VIC engagement; improve satisfaction and loyalty touchpoints.
    • Campaign execution: Turn marketing campaigns into CRM-driven actions; manage email/SMS/automations; track impact on traffic, conversion, client development.
    • Cross-functional: Partner with Retail, VM, Ops on omnichannel and digital selling; represent CRM in cross-market projects.
    • Training & enablement: Deliver CRM/clienteling training and onboarding; share best practices across stores/markets.
    • Performance & KPIs: Track capture rate, data completeness, outreach, reactivation, retention; report with clear recommendations and drive follow-through.
    • In-store animations: Plan and measure store activations to drive traffic and engagement; align to global guidelines and local needs; ensure pre-outreach and post-event follow-up.

    What You’ll Bring

    • 4–6 years in CRM/Clienteling/Marketing within luxury, retail, or premium lifestyle (APAC exposure preferred)
    • Hands-on with CRM platforms and clienteling tools; strong data hygiene mindset
    • Strength in segmentation, lifecycle marketing, and retail analytics
    • Partnering skills with Retail; confident trainer/coach
    • Project management, stakeholder alignment, and KPI ownership
    • Bilingual or multilingual in APAC languages a plus

    Location
    Station in HK, look after APAC (Hong Kong, Macau & Singapore). Some travel to stores/markets.

    Why Pomellato

    • Join an iconic Milanese maison with a modern, unconventional spirit
    • Shape CRM excellence across high-growth APAC markets
    • Collaborate with global teams and best-in-class artisans

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