BOTTEGA VENETA Fixed-term Client Advisor Chinese Speaker Madrid Serrano

We are currently seeking a fixed-term Client Advisor from April to August who will report to the Store Manager as part of our dynamic team in Madrid.

Your opportunity

Meet performance expectations and provide excellent customer service to ensure customer satisfaction in alignment with company standards.

How you will contribute

• Finalize sales targets achievements in line with company strategy
• Use effective selling techniques to maximize the business potential of the stores
• Contribute to build team working sharing information and best practices
• Collect and update customer information to ensure an efficient use of CRM and Client Book
• Uphold respect of the company standards and procedures
• Keep stock info updated and follow store-to- store transfer request procedures
• Cultivate customer relationships
• Deliver excellence in customer service in alignment with the company standards

Who you are

• Excellent customer and service attitude and high flexibility to adapt to several types of Customers
• Sales experience preferably in fashion & luxury contexts
• Excellent communication and empathic skills                  
• Commercial results orientation
• Good team player
• Multitasking, flexible
• Capacity to work in a fast moving, dynamic and stressing environment
• Fluent in Spanish and English