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- Regular
London - United Kingdom

About us Discretion, quality, and craftsmanship–Bottega Veneta has created a new standard of luxury since its founding in Vicenza in 1966. Steeped in the traditions of Italy’s master leather craftsmen and long celebrated for its extraordinary leather goods, Bottega Veneta has recently emerged as one of the world’s premier luxury brands. The company’s famous motto, “When your own initials are enough,” expresses a philosophy of individuality and confidence that now applies to a range of products including women’s and men’s ready-to-wear, fine jewellery, furniture, and more. We are currently seeking a Store Manager for our Heathrow T2 store, who will report to the General Manager UK. Bottega Veneta have recently appointed British designer Daniel Lee as the brand’s new creative director. Previously, overseeing ready to wear design for Celine, Daniel will debut his first catwalk collection in February 2019. This marks an exciting transition for the brand after 17 years with Tomas Maier as the creative director. "I'm both honoured and excited to continue the legacy that has been created at Bottega Veneta over the last five decades. Maintaining the ingrained codes of the house, craftsmanship, quality and sophistication, I look forward to evolving what has gone before, while contributing a new perspective and modernity."

Your opportunity


The Store Manager is responsible for promoting brand engagement and loyalty to clients, particularly VIP’s, in order to guarantee store business goals. You will represent the brand and be a proactive manager and sales professional, compliant with all procedures set by the brand HQ.


How you will contribute


Attract, recruit, develop, retain, and engage customers:

•    Demonstrate sales leadership for staff by playing an active role on the selling floor - VIC/VIP relationship
•    Supervise sales to ensure customer satisfaction, engagement 
•    Coaches the sales team to establish and nurture strong relationships with clients 
Implement action plans to achieve general targets and P&L:
•    Define targeted quantitative and qualitative goals and ensure they are achieved
•    Analyze the results, verify daily, weekly, monthly activities and set up yearly assessments: KPIs
•    Implement action plans defined with the HQ and guarantee follow up at store level
Communicate high quality relevant feedbacks and reporting to HQ and/or staff:
•    Provide high quality relevant feedback and requested reports to HQ
•    Inform the General Manager of any local events in the city and / or organized by competitors
Know and monitor business environment including local competition:
•    Keep relevant with market and fashion trends 
•    Communicate this information to the staff

Identify, attract, recruit, develop and retain talents:
•    Consistently recruit top talent in partnership with the General Manager and HR
•    Create and maintain a positive work environment
Motivate and challenge the team on a regular basis:
•    Create a team, whose activities will be coordinated in order to make sure that this team is always motivated and competent 
•    Keep staff informed at all times regarding store performance through the necessary tools agreed on with the Head of Retail
•    Coach staff
•    Manage individual appraisal interview
•    Has a significant personal impact on the team  
Create development plans for sales staff and management:
•    Ensure professional growth and training of the staff with a coaching approach, by constantly stimulating them to be up-to-date in the fashion industry
•    Is able to give effective feedback and empowers the staff to obtain skills for their development
Promote the culture of the brand internally and externally:
•    Oversee the clientelling approach
•    Ensure that the qualitative standards required by our brand are maintained
Ensure store atmosphere upholds brand image:
•    Ensure that the store windows are always in place and sets up the layout of the store according to the company directions (VM guidelines)
•    Ensure that the image of the store is in line with corporate standards and that the staff is aware of this standard
•    Ensure that team behaviors and store appearance are consistent with the standard of Bottega Veneta service, image and values
Build a network of people who have an impact on local and international luxury business to develop customers’ loyalty (especially with Top Clients and VIPs):
•    Guarantee excellent customer experience including welcome and treatments
•    Ensure that all delicate situations regarding customer complaints and the overall sales process are dealt with accordingly
•    Exhibits passion for Bottega Veneta through their behavior to attract new customer
Ensure that all the processes are in compliance with legal, safety, internal requirements, sustainability, HR and stock organization:
•    Handle all administration and accounting responsibilities.
•    Achieve and authorize planning, organize and plan the activities providing available resources to manage the expected workload
•    Apply all the necessary golden rules to ensure the safety of both store team and customers
•    Supervise warehouse stock and verify that it is in line with the Store’s sales potential. Report to Merchandising Retail at Headquarters accordingly
•    Manage inventory activities taking into account related inventory results in collaboration with the Back Office Operation
•    Take all the necessary measures to guarantee the safety of the products and all valuable materials in the store along with the warehouse
•    Ensure that the packaging and positioning of the product are coherent to the protection of corporate assets
Challenge current processes to ensure efficiency and effectiveness:
•    Optimize warehouse management in order to make the stocking of goods as efficient as possible in terms of sales, in collaboration with the Back Office Operation

Who you are


•    Commitment to take part in an innovative project
•    Significant experience in the sale of luxury goods or retail
•    5 years of successful experience in a managerial position (10 people)
•    High sensitivity to customers experience and loyalty
•    Exceptional  interpersonal skills, persuasiveness
•    Precision, organizational skills
•    Adaptability, openness, risk taking, dynamic, listening abilities, curiosity
•    High availability, responsiveness
•    Product  and Fashion sensitivity 
•    Mastering computer skills (Word and Excel)

Why work with us? 


Bottega Veneta's philosophy is centered on the individual and self-confidence. All employees are determined, willing to represent the product and defend it no matter what. The expression of new ideas is strongly encouraged, within the framework of the professional freedom, in order to make coherent the image of the mark. Consistency, trust, collaboration and transparency are the keys to our success. Proud of our social responsibility and to ensure the future of our brand, we are committed to the culture and traditions of our Italian heritage and work with perseverance to maintain them. 


As part of the Kering Group, we are a fair, positive and creative entity. Our mission is to attract different talents, who recognize these primordial values, and who are driven by the desire to develop them within this group luxury and lifestyle, without ever compromising them. At Bottega Veneta, we are interested in the result of individual efforts. We identify, nurture and develop all kinds of talents, offering multiple resources and learning opportunities to optimize our professional growth. Dedicated to deepen creativity and innovation, we encourage the learning of know-how while helping professional development. 

  • Full time
  • Europe
  • United Kingdom

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