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BOUCHERON - In-store trainer & coach

Boucheron - Regular
Paris - France

Au sein de la Maison Boucheron, nous recherchons un(e) In-store trainer & coach pour rejoindre la zone EMEA & US. Les missions principales sont les suivantes:

1/ Client experience

  • participate to a signature in-store experience and to the set up among the network 
  • supervise EMEA boutiques network concerning client experience (management and follow up of the execution // analysis of the relevant KPIs)
  • in charge of the client experience evaluation ( including Mystery shopping, and Rise coachings)

2/ Retail expertise (sales techniques and selling ceremony) :

  • deliver trainings and coachings in all stores in accordance with the global training strategy of the Maison and thanks to the right partnerships with store managers regarding team evaluation

3/ Follow up – training performance analysis

  • implement and maintain a clear tracking system, focusing on KPIs follow up per SA and training successes activity
  • Manage e-learning within the teams

4/ OTO Coaching – High potentials

  • Coach the coach: train store managers to coach their teams
  • Prepare HJ events OTO: help SA to prepare at best their OTO during HJ event

Profil Recherché:

Français et anglais courant, le russe est un plus.

Expérience terrain retail souhaitée

Expertise coaching

Capacité d'adaptation, excellente communication, aisance relationnelle

  • Full time
  • Europe
  • France
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