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GUCCI Aftersales Coordinator (Timepieces and Jewellery)

Gucci - Regular
London - United Kingdom

Gucci is one of the world's leading multi-brand luxury goods companies. Through Gucci and other brands, the Kering group enjoys continued worldwide success in the Luxury Fashion Timepieces & Jewellery industry. Founded in Florence in 1921, Gucci designs, manufactures and distributes highly desirable products such as leather goods, shoes, ready-to-wear, silks, timepieces, fine jewellery and fragrances. Gucci products are sold exclusively through a network of directly operated boutiques and a small number of selected department and specialty stores. Combining modernity and heritage, innovation and Italian craftsmanship, the house of Gucci is able to position and communicate the brand's exclusivity and value in the global market.

We are currently seeking an Aftersales Coordinator who will report to the Customer Service Manager as part of our Luxury Timepieces team.

Your opportunity

You will deliver an excellent and pro-active customer service to our wholesale clients and end consumers alike.

How you will contribute

  • Evaluate incoming repairs producing pick lists, estimates and/or acknowledgments daily as required using our computerized Watch Repair System
  • Promote brand image and ethos according to company guidelines
  • Receive and resolve both verbal and written enquires from stockists, end consumers and other departments regarding our products and service
  • Re-evaluate existing repairs as and when required by editing service requirements and/or pick lists
  • Performing daily quality control of completed repairs
  • Develop strong product knowledge in order to offer an efficient and proactive service
  • Proceed or return undone repair estimates upon receipt of customers verbal or written instructions
  • General administration duties as required including but not confined to mail outs, filing and labelling
  • Carry out any reasonable request given by the customer service supervisor or any member of the management team
     

Who you are

  • Previous experience as a Watch Technician is highly desirable
  • Highly developed sense of integrity and commitment to customer satisfaction
  • Demonstrated passion for excellence with respect to managing customer expectations
  • Ability to communicate clearly and professionally, both verbally and in writing
  • Pleasant, patient and friendly attitude
  • Possess a strong work ethic and team player mentality
  • Basic computer skills with some experience of Microsoft Office
  • Previous customer service experience preferable
  • Flexible attitude to job tasks but show attention to detail

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background. 

  • Full time
  • Europe
  • United Kingdom
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PUBLISHED ON 08/14/2019

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