GUCCI Client Advisor, Harrods

Key Accountabilities

• Achieves individual sales and service KPIs by effectively using available data/systems to better understand own performance and sales opportunities
• Effectively uses cross- and upselling techniques to maximize sales opportunities
• Creates an engaging and emotional client experience, offering best in class service. Hosts the client in line with hospitality guidelines and welcome techniques
• Proactively engages and establishes strong relationships with clients, making the client valued from the moment they enter the store
• Combines styling knowledge with the ability to mix-and-match products to best serve the client
• Develops local and international client base and seeks to recruit and develop top clients