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GUCCI Senior Client Advisor

Gucci - Regular
London - United Kingdom

Role Mission To provide customers with top quality service by meeting their needs and expectations as well as to increase the brand loyalty by communicating as “Gucci ambassador" the philosophy and the culture of the Brand

Key Accountabilities

  • Serve customers accordingly, with Gucci selling ceremony
  • Provide exceptional customer service experience by greeting, listening and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Gucci history and heritage
  • Guarantee cross and up-selling for all product categories
  • Discuss with clients and give advice on general trends in fashion and developments in the luxury market, showing passion for fashion and luxury products
  • Build and strengthen relationships with customers, deal with different nationalities and personalities and always put the customers at ease
  • Ensure qualitative monitoring and updating of customer information, according to the Company tools (CRM), in order to retain actual clients and detect new high potential ones
  • Ensure the achievement of individual and Store goals, enhancing and developing the business
  • Foster open and constructive communication with team members, being always collaborative and proposing effective solutions
  • Contribute to manage the visual display of the products in accordance with Gucci visual standards
  • Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with Corporate policies and procedures
  • Ensure the products replenishment and physical inventory of merchandise
  • Follow Company grooming, accordingly with Gucci standards and policies

Key Requirements

  • Proven experience in a similar role within fashion retail companies ideally with a strong background in Women’s Ready to Wear
  • Proven ability to drive and exceed individual and team result
  • Deep passion for fashion and trends
  • Excellent commercial awareness
  • High flexibility and ability to adapt to different customers
  • Team-player mentality
  • Strong communication skills with the knowledge and ability to build and maintain a client book
  • Ability to work in a fast moving and dynamic environment
  • Extensive Luxury product knowledge
  • Fluent in English and preferably a second language
  • Full time
  • Europe
  • United Kingdom
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