Key Accountabilities

Team
• Promote a positive and professional team environment that fosters trust, integrity and superior performance standards, leading by example.
• Working on the shop floor, you will be in constant contact with your team, supporting and coaching where needed, ensuring a consistent client experience.
• Provide support and regular feedback to Client Advisors to ensuring their development is ongoing and their motivation and sense of belonging is high.
• Conduct regular and monthly performance conversations, discussing results and developing action plans.
• Participate in attracting, recruiting and onboarding a high performing team.
• Manage the employee lifecycle of the client advisor both online through Workday and local platforms and offline through paper forms and documents.
HR Dept. Job Description - For internal use only Page 2 of 2
• Partner with the Store Manager and Human Resources on employee relations issues to ensure effective resolution.
• Monitor your team’s adherence to company policies and procedures; follow up when needed.
• Support opening and closing of the store as Manager on Duty.
• Lead Store Morning Briefings as and when required, delivering key business communication and daily objectives.
• Develop and lead cross category and floor working, ensuring your team can and do sell all categories across all floors.

Client

• Lead and inspire your team on executing a superior client experience, ensuring the hospitality mindset is in each Client Advisor.
• Develop a client engagement mindset, with the purpose of building long lasting relationships with clientele.
• Full utilisation of the various clienteing tools to activate, retain and grow team and personal client base.
• Lead the execution of clientelling activities with your team, developing actions to reach clear goals and KPIs
• Monitor Client Advisor’s performance and work with them on a daily/weekly/monthly plan to ensure Clienteling excellence
• Lead from the shop floor, actively selling and role modelling the selling ceremony.
• Manage the customer flow on the shop floor ensuring no client is left unattended and exceptional service is delivered.
• Manage and resolve customer issues, delighting and retaining the client relationship.

Product

• Monitor the performance of the assigned categories and proactively propose action plans to reach the targets.
• Partner with the Store Manager and the Merchandising team, by providing effective feedback on products, stock situation and specific category requests in order to grow the business.
• Partner with the Store Manager and VM team to provide insights to maximize the category potential while ensuring the image and merchandising guidelines of the store are maintained.
• Partner with the Store Manager and the Training team to ensure Client Advisors develop full product knowledge through specific training, while ensuring they are aware of market trends and competitors.
• Utilise digital platforms to support store and online product sales.