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    05/15/2024

    GUCCI Team Manager (1 year)

    Gucci - Fixed Term (Fixed Term)
    Stockholm - Sweden

    We are looking for a Team Manager to join our team in Stockholm on a 1-year contract. Reporting directly to the Store Manager, you will manage a team of Client Advisors offering every customer a unique experience and turning their dreams into a Gucci creation. You will make a real difference for each of our clients.

    Team
    • Promote a positive and professional team environment that fosters trust, integrity and superior performance standards, leading by example.
    • Provide support and regular feedback to Client Advisors to ensuring their development is ongoing and their motivation and sense of belonging is high.
    • Participate in attracting, recruiting and onboarding a high performing team.


    Client

    • Lead the execution of clientelling activities with your team, developing actions to reach clear goals and KPIs.
    • Manage the customer flow on the shop floor ensuring no client is left unattended and exceptional service is delivered.
    • Manage and resolve customer issues, delighting and retaining the client relationship.


    Product

    • Monitor the performance of the assigned categories and proactively propose action plans to reach the targets.
    • Partner with the Store Manager and the Merchandising team, by providing effective feedback on products, stock situation and specific category requests in order to grow the business.
    • Partner with the Store Manager and Visual Merchandising team to provide insights to maximize the category potential while ensuring the image and merchandising guidelines of the store are maintained.

    Key Requirements

    • Proven experience in a managerial role within fashion retail
    • Proven ability to drive results, commercial awareness and business acumen
    • Talent for managing, coaching and developing a team
    • Passion for fashion luxury and product knowledge
    • Available to work flexible shifts adapting to the needs of the business

    Gucci is made of people who are diverse, talented and unique. You're invited to come and show us the Dream-maker that you are.

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