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KERING EYEWEAR - Sales Support Specialist

Kering Eyewear - Regular
PADOVA - Italy

About us Kering Eyewear is the world leader in Luxury and Hi-End Eyewear (Frames & Sunglasses), developing a unique ‘ensemble’ of powerful brands. We design, develop, manufacture and market to customers and consumers, the most desirable frames and sunglasses in two fast growing segments: Luxury and Sport & Lifestyle. Through our industry expertise, we empower our brands to go beyond their limits in this high potential business category, supporting their capacity to lead and innovate in Eyewear, to realize their artistic and financial potential, in the most imaginative and sustainable manner.

We are currently seeking an International Sales Support Specialist to join our Customer Service team in HQ in Padova.

Your opportunity

  • Managing the order to cash flow of the allocated customer portfolio in a timely and accurate fashion.
  • Working along with the sales team on delivering customer service excellence.
  • Ensuring compliance with business policies.

How you will contribute

  • You will hold complete ownership of assigned customers’ portfolio
  • You will manage complete order flow from order acquisition to order invoice in compliance with agreed trade terms.
  • You will manage delivery flow by liaising directly with planning, logistics and customer whilst acting as first point of contact in the event of any query/issue.
  • You will issue key sales/customer-related analysis and reporting to the benefit of both sales team and customer.
  • You will support sales events such as Buying Days, brands/product presentations, customer’s onsite trainings, customer’s visits, etc. through active participation in both organisational preparation and execution.
  • You will manage customer master data ensuring timely maintenance, accuracy, completeness and integrity of all information including pricing
  • You will manage backorders and open orders portfolio ensuring a clean sheet.
  • You will manage goods returns in compliance with agreed trade terms.
  • You will act as customer’s first point of contact in case of commercial, logistics, product claims.
  • You will support the Manager in implementing and enhancing customer service-related procedures, processes and systems.
  • You will participate to ad hoc sales-related activities.

Who you are

  • Master's graduated in accounting or business administration, or have equivalent business experience
  • At least 3 years of work experience of work experience in a B2B customer service environment.
  • Fluent in English
  • Experienced with SAP usage, implementation of the same being an advantage.
  • Sales experience within a controlled environment of advantage.
  • Good business knowledge of order-to-cash flows.
  • Working knowledge of Incoterms and customs rules.
  • Good knowledge of MS-Office Pack (Excel, Power Point, Word).
  • Good teamworker
  • Customer-oriented
  • High level of flexibility
  • Empathy, passion and enthusiasm best describe you
  • Good problem-solver with strong focus on results
  • Genuinely curious and not afraid of innovation
  • Clear and open communication

Why work with us?

                          

This is a fabulous opportunity to join the Kering Eyewear adventure and and to actively contribute to the development of the business by becoming part of a thriving Company in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background. 

  • Full time
  • Europe
  • Italy
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