KERING Head of Clienteling

Within the newly created group commercial organization of Kering, aiming at increasing cross-brand coordination and alignment, maximizing channel effectiveness and supporting a better and more client-centric retail execution, we are currently seeking a Group Head of Clienteling to join our team.

Your opportunity

The Group Head of Clienteling is responsible for defining and driving Kering’s client development strategy across Kering houses, with a focus on accelerating client acquisition, increasing retention and loyalty, as well as lifetime value through elevated client engagement initiatives and appointment-driven selling. This role partners closely with brand leadership, retail teams, CRM, merchandising, digital, and data teams to create scalable clienteling frameworks that strengthen customer relationships, increase repeat business, and elevate the luxury client experience across all touchpoints.

How you will contribute

The role will define and implement a Group-wide clienteling and client engagement strategy aligned with Kering’s luxury positioning and growth objectives, by leading initiatives that enable brands to identify, recruit, engage, and upgrade high-potential clients through personalized outreach, strategic appointments, experiential activations, and data-driven client engagement programs.

Among the core responsibilities the role is expected to:

• Partner with our houses to develop best-in-class client development programs that drive: new client acquisition, client retention and reactivation, client upgrade and VIC development, appointment conversion and productivity, and cross-category and omnichannel growth
• Establish client engagement frameworks tailored to the maturity and positioning of each brand
• Drive appointment-based selling initiatives to increase conversion, average transaction value, and client loyalty identifying key priorities by brand
• Define KPIs and dashboards to measure: appointment productivity, client retention, repeat purchase behavior and patterns, recruitment effectiveness, client lifetime value, VIC penetration and engagement

Collaborating with the houses, the role will contribute to the:

• Development of elevated client engagement journeys across physical retail, digital, and omnichannel environments
• Design and scale personalized outreach strategies, including: one-to-one appointments, VIC experiences, exclusive events and activations, remote selling and virtual engagement, follow-up and retention campaigns
• Ensure consistency and excellence in luxury client experience standards across brands and regions
• Collaborate with retail excellence teams to embed client-centric behaviors into daily operations

Close partnership with tech, data, CRM and Client analytics’ Group organizations will be fundamental to:

• Optimize clienteling tools and reporting capabilities
• Support the development of AI-driven client targeting strategies
• Contribute to consumer segmentations criteria
• Influence one-to-few strategies
• Promote retail action-oriented decision-making across client engagement initiatives

While driving a reset and restart phase of the Group clienteling strategy, the role will help to shape and coordinate new support roles in client development to be potentially created in key markets to help all houses in top clients’ reach and acquisition.

Who you are

Profile and qualifications we are looking for:

• 10–15+ years of experience in clienteling and client engagement in luxury
• Strong understanding of luxury client behavior and high-touch service models
• Proven experience developing and scaling client engagement and appointment-selling programs
• Demonstrated success driving commercial performance through client development initiatives
• Experience working across multiple markets preferred
• Strong analytical capabilities with experience leveraging customer data and KPIs
• Excellent leadership, communication, and stakeholder management skills
• Ability to influence senior executives and cross-functional teams in a global environment
• Data-driven mindset with strong analytical capabilities

Why work with us?

Would like to take part in an industry revolution, creating impact at global level and establishing a new way of working for one of the major Luxury Groups in the world? Join us!

Kering is committed to diversity and inclusion and to providing equal opportunities in employment. We believe diversity in all its forms – disability, age, color, ancestry, sex, national origin, sexual orientation, age, citizenship, marital status, gender identity, religion – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.