SAINT LAURENT Client Advisor & Stock Controller (STOCKHOLM)

ROLE

As the Client Advisor & Stock Controller, you will play a key role in balancing both front-of-house and back-of-house responsibilities, dedicating approximately 50% of your time to stock management and 50% to client advisory. You will support the efficient flow of merchandise, oversee stock organisation and operational processes, while also deliver an exceptional client and after-sales experience on the shop floor.

By combining operational excellence with a strong client-centric approach, you contribute to a seamless store environment, ensuring both business efficiency and the highest standards of service in line with the Saint Laurent brand.

CLIENT ADVISOR

• Provide an outstanding client and after-sale service to all visitors and clients
• Show passion in connecting and reconnecting with clients, putting them at the center, identifying their needs and anticipating their future requests waiting for
• Cultivate a robust client portfolio to secure a proactive and growing business
• Drive performance to exceed individual sales and KPI goals by having a business mindset and an entrepreneurial approach
• Know how to create personalised, versatile, and timeless silhouettes for the client and demonstrating your passion for the fashion culture
• Show a transparent and genuine attitude with the client and create a unique connection with them
• Communicate in a professional and authentic way, with clients and colleagues
• Effectively use all the available tools to optimize business opportunities
• Proactively support the front and back-of-house teams, their achievements and ultimately the overall team spirit
• Adhere to all company policies and operational procedures and follow them

STOCK CONTROLLER

• Full management of incoming goods, including receiving and proper stock placement
• Organisation and management of outgoing goods (STS, ICT, markdown, etc.)
• Organisation and optimisation of stock
• Planning and execution of the random Cycle count schedule (all categories, within 3 months + 1 cycle count per week)
• Management of Before Sales activities
• Receiving After Sales items and sending products to the Atelier
• Preparation and execution of the fiscal inventory
• Effective collaboration with the team, actively supporting colleagues and operational activities
• Daily monitoring of negative stock discrepancies
• Weekly verification of reservations
• Key point of reference for store stock across all operations functions
• Reporting any store maintenance needs to the Store Director (SD)
• Providing timely and structured feedback and reports as requested by the SD
• Knowledge of working platforms (e.g. SAP / BOP, etc.)
• Preparation for random counts through product tag checks and managing price changes
• Management, upon SD approval, of orders for work tools and client beverage supplies

PROFILE

• At least 4-6 successful years of experience in a retail and/or back-office environment
• High attention to detail, priority management and organizational skills
• Excellent interpersonal skills
• At ease with using tools and applications, learns fast with new technologies
• Motivation to work in a fast-paced environment, able to multitask & prioritize
• Proactive, enthusiastic, & with a problem-solving attitude
• Have personal taste and passion for the fashion culture, like to create personalized looks
• Have a natural business mindset and an entrepreneurial spirit
• Adaptable, responsive and team orientated
• Highly competent using Word and Excel

Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.