GINORI 1735 - Client Operations & Logistics Manager Americas

About us

Kering is a global, family-led luxury group, home to people whose passion and expertise nurture creative Houses across couture and ready-to-wear, leather goods, jewelry, eyewear and beauty: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, McQueen, Brioni, Boucheron, Pomellato, Dodo, Qeelin, Ginori 1735, as well as Kering Eyewear. Inspired by their creative heritage, Kering’s Houses design and craft exceptional products and experiences that reflect the Group’s commitment to excellence, sustainability and culture.

This vision is expressed in our signature: Creativity is our Legacy. In 2025, Kering employed 44,000 people and generated revenue of €14.7 billion

Ginori 1735 is an expression of excellence in Italy and in the world in the high artistic manufacture of porcelain, able to combine craftsmanship, creativity and attention to progress. As part of the global luxury group Kering, we are committed to ‘empowering imagination’ in a sustainable manner and encouraging our employees to flourish. Join our passionate journey and fulfil your potential and creativity.

Your Opportunity

The Client Operations & Logistics Manager drives and optimizes end‑to‑end client operations, logistics, and sales administration across the United States and the broader Americas region.

Based in New York and reporting to the US Business Operations Director, you will champion operational excellence—ensuring seamless order management, high‑performing logistics execution, and a superior client experience that supports the region’s growth and service ambitions. You will partner closely with HQ teams, Kering Americas, and our third‑party logistics providers (3PLs) to deliver a reliable, agile, and client‑centric operational ecosystem.

In this role, you will own critical operational processes, act as the key interface with US Department Stores, and deliver data‑driven insights that enhance daily execution and guide longer‑term strategic initiatives. This opportunity is ideal for a hands‑on, forward‑thinking logistics expert who thrives in complex, high‑value, service‑driven environments.

How you will contribute

Logistics Operations

• Lead and continuously improve end‑to‑end logistics operations across the region—including order management, air & ocean freight, customs clearance, delivery execution, and exception management.
• Serve as the primary operational liaison between US teams, HQ (Logistics, Finance, Operations & Planning), Kering Americas, and 3PL partners.
• Support the development and implementation of the Americas logistics model, ensuring scalability, cost efficiency, and adherence to brand service standards.
• Develop, document, and enforce standard operating procedures to guarantee consistency, compliance, and operational excellence.

Client Operations & US Department Stores

• Act as the main operational point of contact for US Department Stores, ensuring accuracy, on time delivery, and superior client experience.
• Translate commercial and operational priorities into clear, actionable directions for the client operations team.
• Manage escalations and recurring issues, implementing corrective and preventive solutions to protect service quality.
• Oversee LATAM order entry and communication, ensuring accuracy, responsiveness, and service continuity across the region.

Performance, Projects & Continuous Improvement

• Define, track, and optimize key operational KPIs (OTIF, order accuracy, lead times, service levels, transportation costs, 3PL performance).
• Lead cross‑functional projects focused on process optimization, system enhancements, and workflow scalability.
• Leverage ERP (AX Dynamics) and WMS data to strengthen operational visibility, reporting accuracy, and planning effectiveness.
• Prepare clear, data‑driven operational and financial reports to support decision‑making and business strategy.

Who you are

• A seasoned operations leader with 5–10+ years in logistics, supply chain, or client operations, ideally within luxury, retail, or high‑value goods.
• Expert in US logistics, including air/ocean freight, customs, domestic distribution, and 3PL performance management.
• Client‑centric and solutions‑oriented, able to manage escalations gracefully and uphold premium service standards.
• Analytical and data‑driven, confident interpreting KPIs, diagnosing issues, and driving measurable improvements.
• Process‑minded, experienced in creating and implementing scalable, rigorous operational procedures.
• Systems‑proficient, with strong ERP skills (AX Dynamics preferred), logistics platforms, reporting tools, and advanced Excel; EDI knowledge is a plus.
• A strong communicator and collaborative partner, effective in international and cross‑cultural environments.
• Fluent in English; Italian and/or Spanish are valuable assets.

Salary range for this position is 85k-95k USD gross per year, with discretionary annual company bonus.

Why work with us
This is an excellent opportunity to join the Kering adventure in a moment of extraordinary transformation and become part of a dynamic team in a global Luxury group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.