GUCCI DIY Specialist - Wynn

Role Mission

The DIY Specialist based in the Gucci Wynn location is responsible for creating a seamless client experience for the Gucci DIY (Do It Yourself) program. The DIY Specialist provides expertise, training and clienteling support to other team members when servicing their clients.

Key Accountabilities

• Demonstrate and share category knowledge by clearly communicating and partnering with store teams throughout the DIY process;
• Build strong partnerships with members of cross-functional teams, including Client Advisors, Store Directors, Merchandising Managers and Visual Merchandisers;
• Optimize the DIY program by placing, tracking, and managing all orders accurately from order placement to final transaction;
• Consistently work to establish and maintain Gucci as a market leader in DIY, meeting sales targets and achieving the highest levels of client satisfaction;
• In collaboration with the Store Director, co-ordinate and execute all aspects of the DIY special events;
• Compile and share product feedback and market needs with the Store Director;
• Travel within the market for individual one-to-one or group DIY events;
• Develop and drive client relationships within DIY that exceed financial goals and KPIs;
• Facilitate trainings in collaboration with the in-store trainer;
• Be the subject matter expert in fitting and measuring all body types, able to measure independently without the assistance of a tailor;
• Partner with fellow colleagues to foster open and constructive communication and ensure a consistent and exceptional client experience;
• Maintain an impeccable selling environment within the DIY area in the store, ensuring that all garments are properly maintained and cared for (steamed, pressed, folded, etc.);
• Maintain an active, accurate, neat, and organized client database, contacting clients regularly and providing appropriate follow-up on all sales or client requests;
• Consistently achieve or exceed monthly and quarterly individual sales goals, as well as special event sales goals, while enhancing and developing the business;
• Monitor orders and oversee all aspects of the DIY process from start to finish;
• Maintain all fabric swatches and line lists to ensure they are always up to date;
• Capture client data according to the Company tools (CRM), for the purpose of connecting with and maintaining client relationships;
• Maintain the visual display of all products in accordance with Gucci visual merchandising standards.

Key Requirements

• Minimum of 5+ years of luxury sales experience with a focus on Made to Measure programs;
• Previous experience with garment fittings;
• Understand the technical components of DIY process;
• Ability to discuss and give advice on general trends in fashion world and developments in the luxury market, showing passion for fashion and luxury products;
• Proven ability to drive and exceed individual and store goals;
• Ability to build lasting relationships with clients and coworkers;
• Excellent communication skills, both oral and written;
• Ability to handle multiple tasks simultaneously in a fast paced, dynamic environment;
• Must be flexible;
• Ability to work an ad hoc schedule based on business needs, which includes evenings, weekends, and holidays;
• Ability to communicate in English and Arabic is a plus;
• International and domestic travel may be required;
• Facilitation skills are preferred.

Key Pillars for Ways of Working

• Execute the mission of the role with a Radically Client-Centric mindset;
• Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working;
• Be Relentlessly Creative and approach challenges with an innovative mindset;
• Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors.

Key Behaviors to Amplify What We Do

Explore

Considerate Thinker

• Sees the big picture and understands how own actions and decisions impact others and the organization as a whole

Solutions Developer

• Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions

Deliver

Accountable Achiever

• Actively gets things done, raising the bar for performance, and taking accountability for own actions

Agile Advocate

• Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals

Connect

Connection Builder

• Builds trust-based relationships across boundaries and encourages collaboration
• Adapts own style to communicate impactfully

People Enabler

• Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness

Build

Continuous Learner

• Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort

Talent Builder

• Provides constructive and on-going feedback, coaches and helps others to achieve their full potential

Work Authorization

• Qualified candidates must have the proper work authorization to work in the United States.

Accessibility

Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience.  If you are interested in becoming a Gucci Dream-maker and applying for employment, and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at accessibility.americas@gucci.com.  

When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.

EOE M/D/F/V