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 | Kering

Are you fearless in the face of a challenge? Are you tenacious? Do you have the ambition and work ethic for a successful career in luxury? If so, we want you on our team. We are looking for people with a passion for luxury, the drive to make a difference and the desire to shape the future of our business.&nbsp; Explore our job opportunities and join the world’s most influential luxury Group

Jobs for you - North America

Role MissionAs a Gucci Associate Store Director, you will effectively lead and support all activities to achieve store business objectives, demonstrate the unsurpassed service culture and take responsibility for human resource management, while driving associate development. You will perform with high integrity in operations and loss prevention compliance, as well as in visual merchandising presentation. You are a dynamic and inspiring leader who has a strong background in relationship building skills, with both external and internal clients. As the Associate Store Director, you are expected to represent the brand as the Gucci Ambassador by promoting the values and ambitions of the brand within the marketplace.Through the Eyes of the Client:  You Orchestrate the People and Operations Inside the StoreKey AccountabilitiesBusiness Leader<ul><li>Work with the Store Director to drive and maximize sales performance to consistently achieve the overall sales budget objectives, while ensuring operational integrity and monitoring monthly profitability;</li><li>Demonstrate sales leadership by playing an active role on the sales floor through customer engagement with top clients, ensuring the highest level of customer service is provided;</li><li>Manage and support stock levels through direct communication with key business departments to maximize full price selling and maintaining a high sell through, as well as alignment with new product launches;</li><li>Train and communicate current collection knowledge to all associates to ensure the team is fully educated on brand pillars and seasonal strategy by partnering with the appropriate internal departments for product support;</li><li>Clearly understands company set KPI’s and exhibits the ability to identify strategies when performance standards are not met;</li><li>Represent the Gucci image through appropriate wardrobe and presence per the company grooming standards.</li></ul>Client Development<ul><li>Lead the team to consistently establish client relationships and propose local events through continuous networking;</li><li>Lead the team on executing superior customer service and after sales experience to increase and retain customer loyalty;</li></ul><ul><li>Support the development, implementation, and execution of company CRM initiatives by providing action plans to the team;</li><li>Capture meaningful customer data for the purpose of building relationships to personalize future client development opportunities;</li><li>Monitor monthly CRM database reporting.</li></ul>Operations<ul><li>Partner with the Store Director to recap monthly store performance in end-of-month format and report current business trends to cover every aspect of the business, including competitor performance;</li><li>Adhere to and enforce all company policies and procedures including Operations, Human Resources, and security standards;</li><li>Comply with all Loss Prevention quarterly self-audits, monthly cycle counts, incident reporting and monthly inventory reconciliations to ensure annual inventory shrinkage is below company target;</li><li>Process incoming and outbound merchandise requests and shipment daily;</li></ul><ul><li>Provide accurate monthly schedules by analyzing peak hours to ensure adequate floor coverage and timely submission of payroll records for all employees;</li><li>Support and maintain visual merchandising standards set by world-wide headquarters;</li><li>Maintain full organization of company assets per the back-of-house and front-of-house guidelines provided by headquarters.</li></ul>Talent Management<ul><li>Support the Store Director with monthly coaching/counseling sessions with associates to review performance and provide timely feedback;</li><li>Assist with the performance check-in process for all store employees and set annual employee goals;</li><li>Partner with the Store Director to identify and create action plans for low performers and build succession plans for high talent;</li></ul><ul><li>Attract, recruit, and retain a high performing team and build a talent pipeline through networking and competitive shopping;</li><li>Support a consistent and branded onboarding experience for all new hires;</li><li>Manage the allocation of staff resources and schedule to effectively drive sales and maintain a high standard of customer service.</li></ul>Key Requirements<ul><li>Minimum of 4-6 years of sales management experience in retail, luxury retail, or service-related industry;</li><li>Bachelor’s Degree is preferred;</li><li>High degree of ethics, professionalism, integrity, and ability to inspire trust and influence a team;</li><li>Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business;</li><li>Must possess an entrepreneurial vision;</li><li>Proven ability to drive positive customer experiences that build loyalty and deliver measurable results;</li><li>Ability to manage multiple tasks in a fast-paced environment;</li><li>Proficiency with Microsoft Office software, including Word, Excel, PowerPoint, and Outlook;</li><li>Commercial awareness and strong business acumen;</li><li>Strong verbal and written communication skills;</li><li>Excellent organizational skills;</li><li>Passion for the Fashion Industry;</li><li>Flexibility to work a retail schedule which includes evenings, weekends, and holidays.</li></ul>Key Pillars for Ways of Working<ul><li>Execute the mission of the role with a Radically Client-Centric mindset;</li><li>Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working;</li><li>Be Relentlessly Creative and approach challenges with an innovative mindset;</li><li>Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors.</li></ul>Key Behaviors to Amplify What We DoExploreConsiderate Thinker<ul><li>Sees the big picture and understands how own actions and decisions impact others and the organization as a whole</li></ul>Solutions Developer<ul><li>Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions</li></ul>DeliverAccountable Achiever<ul><li>Actively gets things done, raising the bar for performance, and taking accountability for own actions</li></ul>Agile Advocate<ul><li>Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals</li></ul>ConnectConnection Builder <ul><li>Builds trust-based relationships across boundaries and encourages collaboration</li><li>Adapts own style to communicate impactfully</li></ul>People Enabler<ul><li>Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness</li></ul>BuildContinuous Learner <ul><li>Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort</li></ul>Talent Builder <ul><li>Provides constructive and on-going feedback, coaches and helps others to achieve their full potential</li></ul>Work Authorization<ul><li>Qualified candidates must have the proper work authorization to work in the United States</li></ul>AccessibilityOur Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience.  If you are interested in becoming a Gucci Dream-maker and applying for employment, and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at <a href="mailto:name.nom&#64;kering.com" target="_blank">accessibility.americas&#64;gucci.com</a>.  When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.EOE M/D/F/V

If you are a Dream-maker, this is the place for you.  Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond.

Role MissionThe Gucci Client Advisor is responsible for providing our clients with exceptional service by meeting their individual needs and expectations, as well as serving as a “Gucci Ambassador”, promoting the philosophy and values of the brand.  Passion for the brand is conveyed through creating a branded, luxury client experience.Key Accountabilities<ul><li>Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business;</li><li>Provide an exceptional customer service experience by exceeding client expectations, demonstrating an excellent knowledge of the products as well as Gucci history and heritage in accordance with the Gucci selling ceremony;</li><li>Drive and exceed individual KPI goals by ensuring the highest level of customer service and quality of sales;</li><li>Capture meaningful customer data according to the Company tools (CRM), for the purpose of connecting with the client, building relationships, and personalizing future client development opportunities;</li><li>Maintain an active, accurate, neat, and organized client book, contacting clients regularly and providing appropriate follow-up on all sales or client requests;</li><li>Ability to discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing passion for fashion and luxury products;</li><li>Work as a team player and partner with fellow colleagues, foster open and constructive communication to ensure a consistent and exceptional experience, and contribute to a positive working environment;</li><li>Maintain security standards within the store to ensure safety of customers, colleagues, and merchandise;</li><li>Contribute to upholding the visual display of all products in accordance with Gucci visual standards;</li><li>Maintain a neat and organized understock and stock room;</li><li>Adhere to Gucci image standards and guidelines;</li><li>Follow all company policies and procedures.</li></ul>Key Requirements<ul><li>3&#43; years of luxury fashion sales experience preferably in a similar role or customer service setting;</li><li>Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues;</li><li>Excellent communication skills, both oral and written, and the ability to handle multiple tasks simultaneously;</li><li>Strong organization and follow-up skills are essential;</li><li>Accuracy and attention to detail;</li><li>Candidate should be team-focused with a desire to collaborate effectively;</li><li>Ability to work in a fast moving and dynamic environment;</li><li>High flexibility and ability to adapt to different customers;</li><li>Ability to work a flexible schedule based on business needs which includes, evenings, weekends, and holidays.</li></ul>Key Pillars for Ways of Working<ul><li>Execute the mission of the role with a Radically Client-Centric mindset;</li><li>Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working;</li><li>Be Relentlessly Creative and approach challenges with an innovative mindset;</li><li>Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors.</li></ul>Key Behaviors to Amplify What We DoExploreConsiderate Thinker<ul><li>Sees the big picture and understands how own actions and decisions impact others and the organization as a whole</li></ul>Solutions Developer<ul><li>Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions</li></ul>DeliverAccountable Achiever<ul><li>Actively gets things done, raising the bar for performance, and taking accountability for own actions</li></ul>Agile Advocate<ul><li>Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals</li></ul>ConnectConnection Builder <ul><li>Builds trust-based relationships across boundaries and encourages collaboration</li><li>Adapts own style to communicate impactfully</li></ul>People Enabler<ul><li>Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness</li></ul>BuildContinuous Learner <ul><li>Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort</li></ul>Talent Builder <ul><li>Provides constructive and on-going feedback, coaches and helps others to achieve their full potential</li></ul>Work Authorization<ul><li>Qualified candidates must have the proper work authorization to work in the United States</li></ul>AccessibilityOur Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience.  If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at <a href="mailto:name.nom&#64;kering.com" target="_blank">accessibility.americas&#64;gucci.com</a>.  When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.Salary Range – CaliforniaFor individuals assigned and/or hired to work in California, GUCCI includes a reasonable estimate of the salary or hourly rate range for this role. This considers the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. In addition, where a candidate falls within the disclosed range estimate may be dependent on the applicable geographic differential associated with the location in which the position may be filled. A reasonable estimate of the current base salary range is $18.00 USD to $20.00 USD. Eligible employees may also participate in an employee benefits program as well as an incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.Benefits include: <ul><li>Medical</li><li>Dental</li><li>Vision</li><li>Paid Time Off (PTO)</li><li>401K</li></ul>EOE M/D/F/V

Role MissionAs a Gucci Associate Store Director, you will effectively lead and support all activities to achieve store business objectives, demonstrate the unsurpassed service culture and take responsibility for human resource management, while driving associate development. You will perform with high integrity in operations and loss prevention compliance, as well as in visual merchandising presentation. You are a dynamic and inspiring leader who has a strong background in relationship building skills, with both external and internal clients. As the Associate Store Director, you are expected to represent the brand as the Gucci Ambassador by promoting the values and ambitions of the brand within the marketplace.Through the Eyes of the Client:  You Orchestrate the People and Operations Inside the Store Key AccountabilitiesBusiness Leader<ul><li>Work with the Store Director to drive and maximize sales performance to consistently achieve the overall sales budget objectives, while ensuring operational integrity and monitoring monthly profitability;</li><li>Demonstrate sales leadership by playing an active role on the sales floor through customer engagement with top clients, ensuring the highest level of customer service is provided;</li><li>Manage and support stock levels through direct communication with key business departments to maximize full price selling and maintaining a high sell through, as well as alignment with new product launches;</li><li>Train and communicate current collection knowledge to all associates to ensure the team is fully educated on brand pillars and seasonal strategy by partnering with the appropriate internal departments for product support;</li><li>Clearly understands company set KPI’s and exhibits the ability to identify strategies when performance standards are not met;</li><li>Represent the Gucci image through appropriate wardrobe and presence per the company grooming standards.</li></ul>Client Development<ul><li>Lead the team to consistently establish client relationships and propose local events through continuous networking;</li><li>Lead the team on executing superior customer service and after sales experience to increase and retain customer loyalty;</li></ul><ul><li>Support the development, implementation, and execution of company CRM initiatives by providing action plans to the team;</li><li>Capture meaningful customer data for the purpose of building relationships to personalize future client development opportunities;</li><li>Monitor monthly CRM database reporting.</li></ul>Operations<ul><li>Partner with the Store Director to recap monthly store performance in end-of-month format and report current business trends to cover every aspect of the business, including competitor performance;</li><li>Adhere to and enforce all company policies and procedures including Operations, Human Resources, and security standards;</li><li>Comply with all Loss Prevention quarterly self-audits, monthly cycle counts, incident reporting and monthly inventory reconciliations to ensure annual inventory shrinkage is below company target;</li><li>Process incoming and outbound merchandise requests and shipment daily;</li></ul><ul><li>Provide accurate monthly schedules by analyzing peak hours to ensure adequate floor coverage and timely submission of payroll records for all employees;</li><li>Support and maintain visual merchandising standards set by world-wide headquarters;</li><li>Maintain full organization of company assets per the back-of-house and front-of-house guidelines provided by headquarters.</li></ul>Talent Management<ul><li>Support the Store Director with monthly coaching/counseling sessions with associates to review performance and provide timely feedback;</li><li>Assist with the performance check-in process for all store employees and set annual employee goals;</li><li>Partner with the Store Director to identify and create action plans for low performers and build succession plans for high talent;</li></ul><ul><li>Attract, recruit, and retain a high performing team and build a talent pipeline through networking and competitive shopping;</li><li>Support a consistent and branded onboarding experience for all new hires;</li><li>Manage the allocation of staff resources and schedule to effectively drive sales and maintain a high standard of customer service.</li></ul>Key Requirements<ul><li>Minimum of 4-6 years of sales management experience in retail, luxury retail, or service-related industry;</li><li>Bachelor’s Degree is preferred;</li><li>High degree of ethics, professionalism, integrity, and ability to inspire trust and influence a team;</li><li>Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business;</li><li>Must possess an entrepreneurial vision;</li><li>Proven ability to drive positive customer experiences that build loyalty and deliver measurable results;</li><li>Ability to manage multiple tasks in a fast-paced environment;</li><li>Proficiency with Microsoft Office software, including Word, Excel, PowerPoint, and Outlook;</li><li>Commercial awareness and strong business acumen;</li><li>Strong verbal and written communication skills;</li><li>Excellent organizational skills;</li><li>Passion for the Fashion Industry;</li><li>Flexibility to work a retail schedule which includes evenings, weekends, and holidays.</li></ul>Key Pillars for Ways of Working<ul><li>Execute the mission of the role with a Radically Client-Centric mindset;</li><li>Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working;</li><li>Be Relentlessly Creative and approach challenges with an innovative mindset;</li><li>Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors.</li></ul>Key Behaviors to Amplify What We DoExploreConsiderate Thinker<ul><li>Sees the big picture and understands how own actions and decisions impact others and the organization as a whole</li></ul>Solutions Developer<ul><li>Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions</li></ul>DeliverAccountable Achiever<ul><li>Actively gets things done, raising the bar for performance, and taking accountability for own actions</li></ul>Agile Advocate<ul><li>Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals</li></ul>ConnectConnection Builder <ul><li>Builds trust-based relationships across boundaries and encourages collaboration</li><li>Adapts own style to communicate impactfully</li></ul>People Enabler<ul><li>Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness</li></ul>BuildContinuous Learner <ul><li>Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort</li></ul>Talent Builder <ul><li>Provides constructive and on-going feedback, coaches and helps others to achieve their full potential</li></ul>Work Authorization<ul><li>Qualified candidates must have the proper work authorization to work in Canada</li></ul>AccessibilityOur Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience.  If you are interested in becoming a Gucci Dream-maker and applying for employment, and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at <a href="mailto:name.nom&#64;kering.com" target="_blank">accessibility.americas&#64;gucci.com</a>.  When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.EOE M/D/F/V

Role MissionThe Gucci Client Advisor is responsible for providing our clients with exceptional service by meeting their individual needs and expectations, as well as serving as a “Gucci Ambassador”, promoting the philosophy and values of the brand.  Passion for the brand is conveyed through creating a branded, luxury client experience.Through the Eyes of the Client:  You connect me to the brand.Key Accountabilities<ul><li>Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business;</li><li>Provide an exceptional customer service experience by exceeding client expectations, demonstrating an excellent knowledge of the products as well as Gucci history and heritage in accordance with the Gucci selling ceremony;</li><li>Drive and exceed individual KPI goals by ensuring the highest level of customer service and quality of sales;</li><li>Capture meaningful customer data according to the Company tools (CRM), for the purpose of connecting with the client, building relationships, and personalizing future client development opportunities;</li><li>Maintain an active, accurate, neat, and organized client book, contacting clients regularly and providing appropriate follow-up on all sales or client requests;</li><li>Ability to discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing passion for fashion and luxury products;</li><li>Work as a team player and partner with fellow colleagues, foster open and constructive communication to ensure a consistent and exceptional experience, and contribute to a positive working environment;</li><li>Maintain security standards within the store to ensure safety of customers, colleagues, and merchandise;</li><li>Contribute to upholding the visual display of all products in accordance with Gucci visual standards;</li><li>Maintain a neat and organized understock and stock room;</li><li>Adhere to Gucci image standards and guidelines;</li><li>Follow all company policies and procedures.</li></ul>Key Requirements<ul><li>Ability to maintain regular and reliable attendance working a flexible schedule based on business needs which includes working up to 20 hours per week comprised primarily of weekend days (Friday, Saturday and Sunday) and occasional weekdays, if needed;</li><li>1&#43; years of prior service-related work experience;</li><li>Excellent communication skills, both oral and written, and the ability to handle multiple tasks simultaneously;</li><li>Additional languages a plus;</li><li>Proficient with technology;</li><li>High school diploma or equivalent preferred.</li></ul>Competencies<ul><li>Service mindset with a passion for fashion, the brand and product;</li><li>Positive, friendly and outgoing manner;</li><li>A true connector with the ability to engage and build relationships with clients;</li><li>Demonstrates curiosity and a passion for learning;</li><li>Strong organization and follow-up skills are essential;</li><li>Accuracy and attention to detail;</li><li>Candidate should be team-focused with a desire to collaborate effectively;</li><li>Ability to work in a fast moving and dynamic environment;</li><li>High flexibility and ability to adapt to different customers.</li></ul>Key Pillars for Ways of Working<ul><li>Execute the mission of the role with a Radically Client-Centric mindset;</li><li>Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working;</li><li>Be Relentlessly Creative and approach challenges with an innovative mindset;</li><li>Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors.</li></ul>Key Behaviors to Amplify What We DoExploreConsiderate Thinker<ul><li>Sees the big picture and understands how own actions and decisions impact others and the organization as a whole</li></ul>Solutions Developer<ul><li>Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions</li></ul>DeliverAccountable Achiever<ul><li>Actively gets things done, raising the bar for performance, and taking accountability for own actions</li></ul>Agile Advocate<ul><li>Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals</li></ul>ConnectConnection Builder <ul><li>Builds trust-based relationships across boundaries and encourages collaboration</li><li>Adapts own style to communicate impactfully</li></ul>People Enabler<ul><li>Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness</li></ul>BuildContinuous Learner <ul><li>Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort</li></ul>Talent Builder <ul><li>Provides constructive and on-going feedback, coaches and helps others to achieve their full potential</li></ul>Work Authorization<ul><li>Qualified candidates must have the proper work authorization to work in the United States</li></ul>AccessibilityOur Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience.  If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at <a href="mailto:name.nom&#64;kering.com" target="_blank">accessibility.americas&#64;gucci.com</a>.  When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.RewardsEligible employees may also participate in employee benefit and incentive programs, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.<ul><li>Competitive hourly wage plus  base commission</li><li>Employee Discount with Gucci and sister brands under Kering Group;</li><li>Time Away – Paid Floating Holiday, Sick and Safe Time;</li><li>Performance development and internal mobility in support of on-going growth  within organization;</li><li>401(k) plan with company matching contributions.*</li></ul>*Note: Availability of these rewards may be subject to work location &amp; employment type and may have certain eligibility requirements.Salary Range – New YorkFor individuals assigned and/or hired to work in New York, GUCCI includes a reasonable estimate of the salary or hourly rate range for this role. This considers the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. In addition, where a candidate falls within the disclosed range estimate may be dependent on the applicable geographic differential associated with the location in which the position may be filled. A reasonable estimate of the current base salary range is $15.00 USD to $16.50 BGT USD. EOE M/D/F/V

Role MissionThe Gucci Security Specialist will support the store management team in leading the loss prevention responsibilities of providing a safe work environment while protecting the company assets. This role will also ensure the store maintains compliance with all security and loss prevention policies through training and auditing.Key Accountabilities<ul><li>Prevent losses through the teamwork and training with retail management and staff;</li><li>Handle emergency/crisis incidents while ensuring the safety and security of all store team members and clients;</li><li>Develop strategies to achieve and maintain shrink results that meet company expectations;</li><li>Support the vetting, training, scheduling, and overall management of vendor guards;</li><li>Participate in store meetings and conduct one-on-one trainings with the store team members to raise awareness of loss prevention and safety policies, procedures, and standards;</li><li>Partner with management to ensure that merchandise is protected in accordance with loss prevention sensoring and cabling directives;</li><li>Maintain a strong presence on the selling floor; </li><li>Support management team on completion of theft incidents, cash discrepancies investigations, and safety related reporting;</li><li>Foster and maintain professional partnerships with store team members;</li><li>Develop relationships with local law enforcement and LP/Security partners;</li><li>Ensure proper functioning of all store security systems such as CCTV, EAS, and Access Control;</li><li>Assist Regional Security Manager with special projects;</li><li>Support with all health and safety measures;</li><li>Assist management with the organization, preparation, and execution of physical inventories;</li><li>Proactively monitor store controls to identify potential dishonest employees.</li></ul>Key Requirements<ul><li>2&#43; years loss prevention and/or security-related work experience;</li><li>Strong verbal and written communication skills;</li><li>Ability to quickly and confidently evaluate circumstances and make timely decisions; </li><li>Experience in driving successful Loss Prevention, safety/fire/accident reduction &amp; fraud prevention programs.</li><li>Must be a self-motivated individual who can be successful in a fast-paced environment, with minimal supervision;</li><li>Flexibility for scheduling to meet business needs.</li></ul>Key Pillars for Ways of Working<ul><li>Execute the mission of the role with a Radically Client-Centric mindset;</li><li>Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working;</li><li>Be Relentlessly Creative and approach challenges with an innovative mindset;</li><li>Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors.</li></ul>Key Behaviors to Amplify What We DoExploreConsiderate Thinker<ul><li>Sees the big picture and understands how own actions and decisions impact others and the organization as a whole</li></ul>Solutions Developer<ul><li>Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions</li></ul>DeliverAccountable Achiever<ul><li>Actively gets things done, raising the bar for performance, and taking accountability for own actions</li></ul>Agile Advocate<ul><li>Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals</li></ul>ConnectConnection Builder <ul><li>Builds trust-based relationships across boundaries and encourages collaboration</li><li>Adapts own style to communicate impactfully</li></ul>People Enabler<ul><li>Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness</li></ul>BuildContinuous Learner <ul><li>Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort</li></ul>Talent Builder <ul><li>Provides constructive and on-going feedback, coaches and helps others to achieve their full potential</li></ul>Work Authorization<ul><li>Qualified candidates must have the proper work authorization to work in the United States</li></ul>AccessibilityOur Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience.  If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at <a href="mailto:name.nom&#64;kering.com" target="_blank">accessibility.americas&#64;gucci.com</a>.  When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.Salary Range – New YorkFor individuals assigned and/or hired to work in New York, GUCCI includes a reasonable estimate of the salary or hourly rate range for this role. This considers the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. In addition, where a candidate falls within the disclosed range estimate may be dependent on the applicable geographic differential associated with the location in which the position may be filled.  A reasonable estimate of the current base salary range is $24.00 to $27.00 USD. EOE M/D/F/V

Role MissionAs a Gucci Team Manager, you will lead and inspire a dedicated team of Client Advisors to deliver the highest performance through a customer centric attitude.You will lead from the selling floor, delivering real time coaching and feedback to achieve business and product category goals. You will develop and grow the talent within your team. The Team Manager will represent the brand as a Gucci Ambassador by promoting the Gucci Values and Amplifiers of the brand within the marketplace.Key AccountabilitiesTeam <ul><li>Working on the selling floor, you will be in constant contact with your team, supporting and coaching where needed, ensuring a consistent client experience;</li><li>Provide support and regular feedback to Client Advisors to ensure their development is ongoing and their motivation and sense of engagement is high;</li><li>Support opening and closing of the store as Manager on Duty providing leadership and guidance to all Client Advisors on shift;</li><li>Lead morning briefings as and when required, delivering key business communication and daily objectives;</li><li>Develop and lead cross category focus, ensuring your team can and do sell all categories across all floors;</li><li>Conduct regular and monthly performance conversations, discussing results, opportunities and developing action plans;</li><li>Participate in attracting, recruiting, and onboarding a high performing team;</li><li>Monitor your team’s adherence to company policies and procedures; following up when needed.</li></ul>Client<ul><li>Lead and inspire your team to execute a superior client experience, ensuring each Client Advisor operates with a hospitality mindset;</li><li>Develop a client engagement mindset, with the purpose of building long lasting relationships with clientele;</li><li>Achieve business objectives by utilizing the company consumer management client segmentation strategy;</li><li>Full utilization of the various clienteling tools to activate, retain and grow team and personal client base;</li><li>Lead the execution of clienteling activities with your team, developing actions to reach clear goals and KPIs;</li><li>Monitor client advisor performance and work on a daily/weekly/monthly plan to ensure clienteling excellence;</li><li>Lead by example on the selling floor in embracing the Gucci selling ceremony;</li><li>Manage the customer flow on the selling floor to ensure all clients are attended to and exceptional service is delivered;</li><li>Manage and resolve customer service issues with the end goal of retaining the client relationship.</li><li>Capture meaningful customer data for the purpose of building relationships to personalize prospect client development opportunities;</li><li>Monitor monthly consumer management database reporting;</li><li>Strong grasp on KPI’s and ability to strategize when performance standards are not met;</li><li>Fully support and align with all key business initiatives and new product launches;</li><li>Lead and support company driven local events and product launches, ensuring client attendance and sales results are met;</li><li>Model Gucci image through appropriate wardrobe and presence per the company grooming guidelines.</li></ul>Product<ul><li>Monitor the performance of the assigned categories and proactively propose action plans to reach the targets;</li><li>Partner with the Store Director and the Merchandising team, by providing effective feedback on products, stock situation and specific category requests to grow the business;</li><li>Provide insights to Store Director and Visual Merchandising team to maximize the category potential while ensuring the image and merchandising guidelines of the store are maintained;</li><li>Partner with the Store Director and the Training team to ensure Client Advisors develop full product knowledge through specific training, while ensuring their awareness of market trends and competitors;</li><li>Utilize digital platforms to support store and online product sales.</li></ul>Operations <ul><li>Collaborate with Operations, Human Resources, Loss Prevention, and other cross functional departments while adhering to and enforcing all company policies and procedures;</li><li>Provide accurate monthly schedules, and leadership zoning, by analyzing peak hours to ensure adequate floor coverage;</li><li>Support and maintain visual merchandising standards set by the WW headquarters;</li><li>Maintain full organization of company assets in the back of house and front of house per the worldwide stock guidelines;</li></ul><ul><li>Daily maintenance of the consignment program to ensure compliance and adherence to company policy and procedures;</li><li>Responsible for tracking all special orders through merchandising communication;</li><li>Weekly communication of bestseller needs through the Business Planning replenishment program.</li></ul>Key Requirements<ul><li>Minimum of 2-4 years of sales management experience in retail, luxury retail, or service-related industry;</li><li>A Bachelor’s Degree in a related field is preferred;</li><li>Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business;</li><li>Proven ability to drive positive client experiences that build loyalty and deliver measurable results;</li><li>Ability to manage competing priorities in a fast-paced environment;</li><li>Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook;</li><li>Industry awareness and strong business acumen;</li><li>Strong verbal and written communication skills and excellent organizational skills;</li><li>Passion for the fashion industry;</li><li>Ability to inspire and influence a team, with an entrepreneurial vision, and high level of integrity and professionalism;</li><li>Flexibility to work a retail schedule which will include evenings, weekends, and holidays.</li></ul>Key Pillars for Ways of Working<ul><li>Execute the mission of the role with a Radically Client-Centric mindset;</li><li>Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working;</li><li>Be Relentlessly Creative and approach challenges with an innovative mindset;</li><li>Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors.</li></ul>Key Behaviors to Amplify What We DoExploreConsiderate Thinker<ul><li>Sees the big picture and understands how own actions and decisions impact others and the organization as a whole</li></ul>Solutions Developer<ul><li>Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions</li></ul>DeliverAccountable Achiever<ul><li>Actively gets things done, raising the bar for performance, and taking accountability for own actions</li></ul>Agile Advocate<ul><li>Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals</li></ul>ConnectConnection Builder <ul><li>Builds trust-based relationships across boundaries and encourages collaboration</li><li>Adapts own style to communicate impactfully</li></ul>People Enabler<ul><li>Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness</li></ul>BuildContinuous Learner <ul><li>Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort</li></ul>Talent Builder <ul><li>Provides constructive and on-going feedback, coaches and helps others to achieve their full potential</li></ul>Work Authorization<ul><li>Qualified candidates must have the proper work authorization to work in the United States</li></ul>AccessibilityOur Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience.  If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at <a href="mailto:name.nom&#64;kering.com" target="_blank">accessibility.americas&#64;gucci.com</a>.  When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.Salary Range – New YorkFor individuals assigned and/or hired to work in New York, GUCCI includes a reasonable estimate of the salary or hourly rate range for this role. This considers the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. In addition, where a candidate falls within the disclosed range estimate may be dependent on the applicable geographic differential associated with the location in which the position may be filled.  A reasonable estimate of the current base salary range is $65,000 USD to $72,000 USD. EOE M/D/F/V

Role MissionThe Gucci Client Advisor is responsible for providing our clients with exceptional service by meeting their individual needs and expectations, as well as serving as a “Gucci Ambassador”, promoting the philosophy and values of the brand.  Passion for the brand is conveyed through creating a branded, luxury client experience.Through the Eyes of the Client:  You connect me to the brand.Key Accountabilities<ul><li>Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business;</li><li>Provide an exceptional customer service experience by exceeding client expectations, demonstrating an excellent knowledge of the products as well as Gucci history and heritage in accordance with the Gucci selling ceremony;</li><li>Drive and exceed individual KPI goals by ensuring the highest level of customer service and quality of sales;</li><li>Capture meaningful customer data according to the Company tools (CRM), for the purpose of connecting with the client, building relationships, and personalizing future client development opportunities;</li><li>Maintain an active, accurate, neat, and organized client book, contacting clients regularly and providing appropriate follow-up on all sales or client requests;</li><li>Ability to discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing passion for fashion and luxury products;</li><li>Work as a team player and partner with fellow colleagues, foster open and constructive communication to ensure a consistent and exceptional experience, and contribute to a positive working environment;</li><li>Maintain security standards within the store to ensure safety of customers, colleagues, and merchandise;</li><li>Contribute to upholding the visual display of all products in accordance with Gucci visual standards;</li><li>Maintain a neat and organized understock and stock room;</li><li>Adhere to Gucci image standards and guidelines;</li><li>Follow all company policies and procedures.</li></ul>Key Requirements<ul><li>Bachelor’s Degree preferred;</li></ul><ul><li>3&#43; years of luxury fashion sales experience preferably in a similar role or customer service setting;</li><li>Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues;</li><li>Excellent communication skills, both oral and written, and the ability to handle multiple tasks simultaneously;</li><li>Strong organization and follow-up skills are essential;</li><li>Accuracy and attention to detail;</li><li>Candidate should be team-focused with a desire to collaborate effectively;</li><li>Ability to work in a fast moving and dynamic environment;</li><li>High flexibility and ability to adapt to different customers;</li><li>Ability to work a flexible schedule based on business needs which includes, evenings, weekends, and holidays.</li></ul>Key Pillars for Ways of Working<ul><li>Execute the mission of the role with a Radically Client-Centric mindset;</li><li>Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working;</li><li>Be Relentlessly Creative and approach challenges with an innovative mindset;</li><li>Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors.</li></ul>Key Behaviors to Amplify What We DoExploreConsiderate Thinker<ul><li>Sees the big picture and understands how own actions and decisions impact others and the organization as a whole</li></ul>Solutions Developer<ul><li>Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions</li></ul>DeliverAccountable Achiever<ul><li>Actively gets things done, raising the bar for performance, and taking accountability for own actions</li></ul>Agile Advocate<ul><li>Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals</li></ul>ConnectConnection Builder <ul><li>Builds trust-based relationships across boundaries and encourages collaboration</li><li>Adapts own style to communicate impactfully</li></ul>People Enabler<ul><li>Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness</li></ul>BuildContinuous Learner <ul><li>Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort</li></ul>Talent Builder <ul><li>Provides constructive and on-going feedback, coaches and helps others to achieve their full potential</li></ul>Work Authorization<ul><li>Qualified candidates must have the proper work authorization to work in Canada</li></ul>AccessibilityOur Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience.  If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at <a href="mailto:name.nom&#64;kering.com" target="_blank">accessibility.americas&#64;gucci.com</a>.  When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.EOE M/D/F/V

Summary

If you are a Dream-maker, this is the place for you.  Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond.
Job Description

Role Mission

As a Gucci Associate Store Director, you will effectively lead and support all activities to achieve store business objectives, demonstrate the unsurpassed service culture and take responsibility for human resource management, while driving associate development. You will perform with high integrity in operations and loss prevention compliance, as well as in visual merchandising presentation. You are a dynamic and inspiring leader who has a strong background in relationship building skills, with both external and internal clients. As the Associate Store Director, you are expected to represent the brand as the Gucci Ambassador by promoting the values and ambitions of the brand within the marketplace.

Key Accountabilities

Business Leader

Work with the Store Director to drive and maximize sales performance to consistently achieve the overall sales budget objectives, while ensuring operational integrity and monitoring monthly profitability;
Demonstrate sales leadership by playing an active role on the sales floor through customer engagement with top clients, ensuring the highest level of customer service is provided;
Manage and support stock levels through direct communication with key business departments to maximize full price selling and maintaining a high sell through, as well as alignment with new product launches;
Train and communicate current collection knowledge to all associates to ensure the team is fully educated on brand pillars and seasonal strategy by partnering with the appropriate internal departments for product support;
Clearly understands company set KPI’s and exhibits the ability to identify strategies when performance standards are not met;
Represent the Gucci image through appropriate wardrobe and presence per the company grooming standards.
Client Development

Lead the team to consistently establish client relationships and propose local events through continuous networking;
Lead the team on executing superior customer service and after sales experience to increase and retain customer loyalty;
Support the development, implementation, and execution of company CRM initiatives by providing action plans to the team;
Capture meaningful customer data for the purpose of building relationships to personalize future client development opportunities;
Monitor monthly CRM database reporting.
Operations

Partner with the Store Director to recap monthly store performance in end-of-month format and report current business trends to cover every aspect of the business, including competitor performance;
Adhere to and enforce all company policies and procedures including Operations, Human Resources, and security standards;
Comply with all Loss Prevention quarterly self-audits, monthly cycle counts, incident reporting and monthly inventory reconciliations to ensure annual inventory shrinkage is below company target;
Process incoming and outbound merchandise requests and shipment daily;
Provide accurate monthly schedules by analyzing peak hours to ensure adequate floor coverage and timely submission of payroll records for all employees;
Support and maintain visual merchandising standards set by world-wide headquarters;
Maintain full organization of company assets per the back-of-house and front-of-house guidelines provided by headquarters.
Talent Management

Support the Store Director with monthly coaching/counseling sessions with associates to review performance and provide timely feedback;
Assist with the performance check-in process for all store employees and set annual employee goals;
Partner with the Store Director to identify and create action plans for low performers and build succession plans for high talent;
Attract, recruit, and retain a high performing team and build a talent pipeline through networking and competitive shopping;
Support a consistent and branded onboarding experience for all new hires;
Manage the allocation of staff resources and schedule to effectively drive sales and maintain a high standard of customer service.
Key Requirements

Minimum of 4-6 years of sales management experience in retail, luxury retail, or service-related industry;
Bachelor’s Degree is preferred;
High degree of ethics, professionalism, integrity, and ability to inspire trust and influence a team;
Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business;
Must possess an entrepreneurial vision;
Proven ability to drive positive customer experiences that build loyalty and deliver measurable results;
Ability to manage multiple tasks in a fast-paced environment;
Proficiency with Microsoft Office software, including Word, Excel, PowerPoint, and Outlook;
Commercial awareness and strong business acumen;
Strong verbal and written communication skills;
Excellent organizational skills;
Passion for the Fashion Industry;
Flexibility to work a retail schedule which includes evenings, weekends, and holidays.
Key Pillars for Ways of Working

Execute the mission of the role with a Radically Client-Centric mindset;
Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working;
Be Relentlessly Creative and approach challenges with an innovative mindset;
Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors.
Key Behaviors to Amplify What We Do

Explore

Considerate Thinker

Sees the big picture and understands how own actions and decisions impact others and the organization as a whole
Solutions Developer

Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions
Deliver

Accountable Achiever

Actively gets things done, raising the bar for performance, and taking accountability for own actions
Agile Advocate

Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals
Connect

Connection Builder 

Builds trust-based relationships across boundaries and encourages collaboration
Adapts own style to communicate impactfully
People Enabler

Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness
Build

Continuous Learner 

Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort
Talent Builder 

Provides constructive and on-going feedback, coaches and helps others to achieve their full potential
Work Authorization

Qualified candidates must have the proper work authorization to work in the United States
Accessibility

Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience.  If you are interested in becoming a Gucci Dream-maker and applying for employment, and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at accessibility.americas@gucci.com.  

When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.

Salary Range – NEW YORK

For individuals assigned and/or hired to work in New York, GUCCI includes a reasonable estimate of the salary or hourly rate range for this role. This considers the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. In addition, where a candidate falls within the disclosed range estimate may be dependent on the applicable geographic differential associated with the location in which the position may be filled. 

A reasonable estimate of the current base salary range is $108,000 USD to $120,000 USD. 

EOE M/D/F/V

Role Mission                                            The Gucci Manager, Retail Client Engagement and Development for New York Fifth Avenue will affect the client experience as it will indirectly impact each client that the store touches. The Manager, Retail Client Engagement and Development role supports the Client Advisors in cultivating strong client relationships and instilling luxury clienteling behaviors. This role is part of the store management team responsible for orchestrating the rollouts of clienteling initiatives and tools that will make connecting with clients genuine and effortless. The Manager will be responsible for providing the store sales teams with exceptional training and coaching for clienteling skills, including ad hoc CRM training, tailoring as needed for individual needs and maximization of specific expectations.Key Accountabilities<ul><li>Work directly with Client Advisors to help drive and grow businesses;</li><li>Responsible for tracking and developing top clients, focusing on top two hundred and high potential clients;</li><li>Ensure that Client Advisors are cultivating clients from their client lists, mapping out touch points, outreaching and setting up appointments/consignments and being present during key appointments;</li><li>Develop strong working relationships with all store personnel and ensure associates provide exceptional customer service;</li><li>Actively look for strategies to increase customer traffic and client development;</li><li>Responsible for achieving all key performing indicators (KPI’s);</li><li>Lead the corporate sales and tourist development program;</li><li>Identify new clients and maintain current client lists for growth of consignment business and client development;</li><li>Ensure the maintenance and accuracy of all inventories;</li><li>Work closely with charities to seek opportunities to increase brand awareness;</li><li>Ensure the implementation and development of store clienteling initiatives and a top client strategy to ensure that all business objectives are achieved;</li><li>Work to increase and retain client loyalty and achieve data capture goals;</li><li>Partner with management to conduct monthly coaching/counseling sessions with employees to review store clienteling initiatives and updates and strategize when performance standards are not met;</li><li>Lead and support company and local events and product launches to ensure client attendance and the achievement of sales goals;</li><li>Collaborate with the Store Director and Business Training Manager to design in-store training plans and schedules;</li><li>Ensure all new hires are fully versed in all areas of the client experience (selling ceremony, operations, and product knowledge);</li><li>Facilitate training in collaboration with the Store Director, Client Engagement and Development and Corporate Training team on new product launches and new clienteling initiatives;</li><li>Lead by example in promoting a positive and professional team environment that fosters trust, integrity, and superior performance standards;</li><li>Work with management to attract, recruit, and retain a high performing client pipeline through networking and competitive shopping;</li><li>Always maintain professional uniform standards.</li></ul>Key Requirements<ul><li>3&#43; years of previous retail management experience and previous in store clienteling and/or training experience a plus;</li><li>Excellent communicate skills, both oral and written, and the ability to manage multiple tasks simultaneously;</li><li>Ability to communicate clearly and concisely;</li><li>Excellent presentation skills and the ability to respond to questions in a clear and concise manner;</li><li>Must possess a positive attitude and approach to all aspects of training;</li><li>Proven ability to build lasting relationships with customers and colleagues;</li><li>Comfortable working in a fast moving and dynamic environment;</li><li>Ability to work a flexible schedule based on business needs which includes, evenings, weekends, and holidays;</li><li>Able to communicate in multiple languages is strongly preferred.</li></ul>Key Pillars for Ways of Working:<ul><li>Execute the mission of the role with a Radically Client-Centric mindset;</li><li>Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working;</li><li>Be Relentlessly Creative and approach challenges with an innovative mindset;</li><li>Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors.</li></ul>Key Behaviors to Amplify What We Do:Explore<ul><li>Considerate Thinker<ul><li>Sees the big picture and understands how own actions and decisions impact others and the organization as a whole</li></ul></li><li>Solutions Developer<ul><li>Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions</li></ul></li></ul>Deliver<ul><li>Accountable Achiever<ul><li>Actively gets things done, raising the bar for performance, and taking accountability for own actions</li></ul></li><li>Agile Advocate<ul><li>Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals</li></ul></li></ul>Connect<ul><li>Connection Builder <ul><li>Builds trust-based relationships across boundaries and encourages collaboration</li><li>Adapts own style to communicate impactfully</li></ul></li></ul><ul><li>People Enabler<ul><li>Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness</li></ul></li></ul>Build<ul><li>Continuous Learner <ul><li>Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort</li></ul></li><li>Talent Builder <ul><li>Provides constructive and on-going feedback, coaches and helps others to achieve their full potential</li></ul></li></ul>Work Authorization<ul><li>Qualified candidates must have the proper work authorization to work in the United States</li></ul>AccessibilityOur Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience.  If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at <a href="mailto:name.nom&#64;kering.com" target="_blank">accessibility.americas&#64;gucci.com</a>.  When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.Salary Range – New York CityFor individuals assigned and/or hired to work in New York City, GUCCI includes a reasonable estimate of the salary or hourly rate range for this role. This considers the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. In addition, where a candidate falls within the disclosed range estimate may be dependent on the applicable geographic differential associated with the location in which the position may be filled.A reasonable estimate of the current base salary range is $90,000 USD to $100,000 USD.EOE M/D/F/V

If you are a Dream-maker, this is the place for you. Together, we will create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond.

<div>Role Mission </div><div></div><div>The Gucci Client Advisor is responsible for providing our clients with exceptional service by meeting their individual needs and expectations, as well as serving as a “Gucci Ambassador”, promoting the philosophy and values of the brand.  Passion for the brand is conveyed through creating a branded, luxury client experience. </div><div><div> </div><div>Key Accountabilities </div><div><ul><li>Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business;</li><li>Provide an exceptional customer service experience by exceeding client expectations, demonstrating an excellent knowledge of the products as well as Gucci history and heritage in accordance with the Gucci selling ceremony; </li><li>Drive and exceed individual KPI goals by ensuring the highest level of customer service and quality of sales; </li><li>Capture meaningful customer data according to the Company tools (CRM), for the purpose of connecting with the client, building relationships, and personalizing future client development opportunities; </li><li>Maintain an active, accurate, neat, and organized client book, contacting clients regularly and providing appropriate follow-up on all sales or client requests; </li><li>Ability to discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing passion for fashion and luxury products; </li><li>Work as a team player and partner with fellow colleagues, foster open and constructive communication to ensure a consistent and exceptional experience, and contribute to a positive working environment; </li><li>Maintain security standards within the store to ensure safety of customers, colleagues, and merchandise; </li><li>Contribute to upholding the visual display of all products in accordance with Gucci visual standards; </li><li>Maintain a neat and organized understock and stock room; </li><li>Adhere to Gucci image standards and guidelines; </li><li>Follow all company policies and procedures. </li></ul></div></div><div><div> </div><div>Key Requirements </div><div><ul><li>3&#43; years of luxury fashion sales experience preferably in a similar role or customer service setting; </li><li>Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues; </li><li>Excellent communication skills, both oral and written, and the ability to handle multiple tasks simultaneously; </li><li>Strong organization and follow-up skills are essential; </li><li>Accuracy and attention to detail; </li><li>Candidate should be team-focused with a desire to collaborate effectively; </li><li>Ability to work in a fast moving and dynamic environment; </li><li>High flexibility and ability to adapt to different customers; </li><li>Ability to work a flexible schedule based on business needs which includes, evenings, weekends, and holidays. </li></ul></div></div><div><div> </div><div>Key Pillars for Ways of Working </div></div><div><div><ul><li>Execute the mission of the role with a Radically Client-Centric mindset; </li><li>Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working; </li><li>Be Relentlessly Creative and approach challenges with an innovative mindset; </li><li>Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors. </li></ul></div></div><div> </div><div>Key Behaviors to Amplify What We Do </div><div>  </div><div>Explore  </div><div>Considerate Thinker  </div><div><div><ul><li>Sees the big picture and understands how own actions and decisions impact others and the organization as a whole </li></ul></div><div>Solutions Developer </div><div><ul><li>Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions  </li></ul></div><div> </div><div>Deliver  </div></div><div><div>Accountable Achiever  </div><div><ul><li>Actively gets things done, raising the bar for performance, and taking accountability for own actions  </li></ul></div><div>Agile Advocate  </div><div><ul><li>Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals  </li></ul></div><div>  </div></div><div><div>Connect  </div><div>Connection Builder   </div><div><ul><li>Builds trust-based relationships across boundaries and encourages collaboration  </li><li>Adapts own style to communicate impactfully  </li></ul></div><div>  </div></div><div><div>People Enabler  </div><div><ul><li>Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness  </li></ul></div><div>   </div><div>Build  </div><div>Continuous Learner   </div></div><div><div><ul><li>Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort  </li></ul></div><div>  </div><div>Talent Builder   </div><div><ul><li>Provides constructive and on-going feedback, coaches and helps others to achieve their full potential  </li></ul></div><div>  </div></div><div><div> Work Authorization </div><div><ul><li>Qualified candidates must have the proper work authorization to work in the United States </li></ul>AccessibilityOur Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience.  If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at <a href="mailto:name.nom&#64;kering.com" target="_blank">accessibility.americas&#64;gucci.com</a>.  When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.</div></div><div><div>Rewards </div><div>Eligible employees may also participate in employee benefit and incentive programs, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. </div><div> </div><div><div><ul><li>Competitive hourly wage plus  base commission </li><li>Employee Discount with Gucci and sister brands under Kering Group; </li><li>Time Away – Paid Floating Holiday, Sick and Safe Time; </li><li>Performance development and internal mobility in support of on-going growth  within organization; </li><li>401(k) plan with company matching contributions.* </li></ul></div></div><div> </div><div>*Note: Availability of these rewards may be subject to work location &amp; employment type and may have certain eligibility requirements. </div><div> </div><div>Salary Range – New York City</div><div> </div><div>For individuals assigned and/or hired to work in New York City, GUCCI includes a reasonable estimate of the salary or hourly rate range for this role. This considers the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. In addition, where a candidate falls within the disclosed range estimate may be dependent on the applicable geographic differential associated with the location in which the position may be filled.   </div><div> </div><div>A reasonable estimate of the current base salary range is $21.85 USD to $23.00 USD.  </div><div> </div><div><div>EOE M/D/F/V </div></div></div>

Role MissionAs a Gucci Associate Store Director, you will effectively lead and support all activities to achieve store business objectives, demonstrate the unsurpassed service culture and take responsibility for human resource management, while driving associate development. You will perform with high integrity in operations and loss prevention compliance, as well as in visual merchandising presentation. You are a dynamic and inspiring leader who has a strong background in relationship building skills, with both external and internal clients. As the Associate Store Director, you are expected to represent the brand as the Gucci Ambassador by promoting the values and ambitions of the brand within the marketplace.Key AccountabilitiesBusiness Leader<ul><li>Work with the Store Director to drive and maximize sales performance to consistently achieve the overall sales budget objectives, while ensuring operational integrity and monitoring monthly profitability;</li><li>Demonstrate sales leadership by playing an active role on the sales floor through customer engagement with top clients, ensuring the highest level of customer service is provided;</li><li>Manage and support stock levels through direct communication with key business departments to maximize full price selling and maintaining a high sell through, as well as alignment with new product launches;</li><li>Train and communicate current collection knowledge to all associates to ensure the team is fully educated on brand pillars and seasonal strategy by partnering with the appropriate internal departments for product support;</li><li>Clearly understands company set KPI’s and exhibits the ability to identify strategies when performance standards are not met;</li><li>Represent the Gucci image through appropriate wardrobe and presence per the company grooming standards.</li></ul>Client Development<ul><li>Lead the team to consistently establish client relationships and propose local events through continuous networking;</li><li>Lead the team on executing superior customer service and after sales experience to increase and retain customer loyalty;</li></ul><ul><li>Support the development, implementation, and execution of company CRM initiatives by providing action plans to the team;</li><li>Capture meaningful customer data for the purpose of building relationships to personalize future client development opportunities;</li><li>Monitor monthly CRM database reporting.</li></ul>Operations<ul><li>Partner with the Store Director to recap monthly store performance in end-of-month format and report current business trends to cover every aspect of the business, including competitor performance;</li><li>Adhere to and enforce all company policies and procedures including Operations, Human Resources, and security standards;</li><li>Comply with all Loss Prevention quarterly self-audits, monthly cycle counts, incident reporting and monthly inventory reconciliations to ensure annual inventory shrinkage is below company target;</li><li>Process incoming and outbound merchandise requests and shipment daily;</li></ul><ul><li>Provide accurate monthly schedules by analyzing peak hours to ensure adequate floor coverage and timely submission of payroll records for all employees;</li><li>Support and maintain visual merchandising standards set by world-wide headquarters;</li><li>Maintain full organization of company assets per the back-of-house and front-of-house guidelines provided by headquarters.</li></ul>Talent Management<ul><li>Support the Store Director with monthly coaching/counseling sessions with associates to review performance and provide timely feedback;</li><li>Assist with the performance check-in process for all store employees and set annual employee goals;</li><li>Partner with the Store Director to identify and create action plans for low performers and build succession plans for high talent;</li></ul><ul><li>Attract, recruit, and retain a high performing team and build a talent pipeline through networking and competitive shopping;</li><li>Support a consistent and branded onboarding experience for all new hires;</li><li>Manage the allocation of staff resources and schedule to effectively drive sales and maintain a high standard of customer service.</li></ul>Key Requirements<ul><li>Minimum of 4-6 years of sales management experience in retail, luxury retail, or service-related industry;</li><li>Bachelor’s Degree is preferred;</li><li>High degree of ethics, professionalism, integrity, and ability to inspire trust and influence a team;</li><li>Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business;</li><li>Must possess an entrepreneurial vision;</li><li>Proven ability to drive positive customer experiences that build loyalty and deliver measurable results;</li><li>Ability to manage multiple tasks in a fast-paced environment;</li><li>Proficiency with Microsoft Office software, including Word, Excel, PowerPoint, and Outlook;</li><li>Commercial awareness and strong business acumen;</li><li>Strong verbal and written communication skills;</li><li>Excellent organizational skills;</li><li>Passion for the Fashion Industry;</li><li>Flexibility to work a retail schedule which includes evenings, weekends, and holidays.</li></ul>Key Pillars for Ways of Working<ul><li>Execute the mission of the role with a Radically Client-Centric mindset;</li><li>Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working;</li><li>Be Relentlessly Creative and approach challenges with an innovative mindset;</li><li>Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors.</li></ul>Key Behaviors to Amplify What We DoExploreConsiderate Thinker<ul><li>Sees the big picture and understands how own actions and decisions impact others and the organization as a whole</li></ul>Solutions Developer<ul><li>Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions</li></ul>DeliverAccountable Achiever<ul><li>Actively gets things done, raising the bar for performance, and taking accountability for own actions</li></ul>Agile Advocate<ul><li>Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals</li></ul>ConnectConnection Builder <ul><li>Builds trust-based relationships across boundaries and encourages collaboration</li><li>Adapts own style to communicate impactfully</li></ul>People Enabler<ul><li>Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness</li></ul>BuildContinuous Learner <ul><li>Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort</li></ul>Talent Builder <ul><li>Provides constructive and on-going feedback, coaches and helps others to achieve their full potential</li></ul>Work Authorization<ul><li>Qualified candidates must have the proper work authorization to work in the United States</li></ul>AccessibilityOur Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience.  If you are interested in becoming a Gucci Dream-maker and applying for employment, and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at <a href="mailto:name.nom&#64;kering.com" target="_blank">accessibility.americas&#64;gucci.com</a>.  When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.Salary Range – For individuals assigned and/or hired to work GUCCI includes a reasonable estimate of the salary or hourly rate range for this role. This considers the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. In addition, where a candidate falls within the disclosed range estimate may be dependent on the applicable geographic differential associated with the location in which the position may be filled. A reasonable estimate of the current base salary range is $110,000 USD to $120,000 USD. EOE M/D/F/VJob TypeRegular

<div>Role Mission </div><div></div><div>The Gucci Client Advisor is responsible for providing our clients with exceptional service by meeting their individual needs and expectations, as well as serving as a “Gucci Ambassador”, promoting the philosophy and values of the brand.  Passion for the brand is conveyed through creating a branded, luxury client experience. </div><div><div> </div><div>Key Accountabilities </div><div><ul><li>Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business;</li><li>Provide an exceptional customer service experience by exceeding client expectations, demonstrating an excellent knowledge of the products as well as Gucci history and heritage in accordance with the Gucci selling ceremony; </li><li>Drive and exceed individual KPI goals by ensuring the highest level of customer service and quality of sales; </li><li>Capture meaningful customer data according to the Company tools (CRM), for the purpose of connecting with the client, building relationships, and personalizing future client development opportunities; </li><li>Maintain an active, accurate, neat, and organized client book, contacting clients regularly and providing appropriate follow-up on all sales or client requests; </li><li>Ability to discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing passion for fashion and luxury products; </li><li>Work as a team player and partner with fellow colleagues, foster open and constructive communication to ensure a consistent and exceptional experience, and contribute to a positive working environment; </li><li>Maintain security standards within the store to ensure safety of customers, colleagues, and merchandise; </li><li>Contribute to upholding the visual display of all products in accordance with Gucci visual standards; </li><li>Maintain a neat and organized understock and stock room; </li><li>Adhere to Gucci image standards and guidelines; </li><li>Follow all company policies and procedures. </li></ul></div></div><div><div> </div><div>Key Requirements </div><div><ul><li>3&#43; years of luxury fashion sales experience preferably in a similar role or customer service setting; </li><li>Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues; </li><li>Excellent communication skills, both oral and written, and the ability to handle multiple tasks simultaneously; </li><li>Strong organization and follow-up skills are essential; </li><li>Accuracy and attention to detail; </li><li>Candidate should be team-focused with a desire to collaborate effectively; </li><li>Ability to work in a fast moving and dynamic environment; </li><li>High flexibility and ability to adapt to different customers; </li><li>Ability to work a flexible schedule based on business needs which includes, evenings, weekends, and holidays. </li></ul></div></div><div><div> </div><div>Key Pillars for Ways of Working </div></div><div><div><ul><li>Execute the mission of the role with a Radically Client-Centric mindset; </li><li>Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working; </li><li>Be Relentlessly Creative and approach challenges with an innovative mindset; </li><li>Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors. </li></ul></div></div><div> </div><div>Key Behaviors to Amplify What We Do </div><div>  </div><div>Explore  </div><div>Considerate Thinker  </div><div><div><ul><li>Sees the big picture and understands how own actions and decisions impact others and the organization as a whole </li></ul></div><div>Solutions Developer </div><div><ul><li>Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions  </li></ul></div><div> </div><div>Deliver  </div></div><div><div>Accountable Achiever  </div><div><ul><li>Actively gets things done, raising the bar for performance, and taking accountability for own actions  </li></ul></div><div>Agile Advocate  </div><div><ul><li>Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals  </li></ul></div><div>  </div></div><div><div>Connect  </div><div>Connection Builder   </div><div><ul><li>Builds trust-based relationships across boundaries and encourages collaboration  </li><li>Adapts own style to communicate impactfully  </li></ul></div><div>  </div></div><div><div>People Enabler  </div><div><ul><li>Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness  </li></ul></div><div>   </div><div>Build  </div><div>Continuous Learner   </div></div><div><div><ul><li>Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort  </li></ul></div><div>  </div><div>Talent Builder   </div><div><ul><li>Provides constructive and on-going feedback, coaches and helps others to achieve their full potential  </li></ul></div><div>  </div></div><div><div> Work Authorization </div><div><ul><li>Qualified candidates must have the proper work authorization to work in the United States </li></ul>AccessibilityOur Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience.  If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at <a href="mailto:name.nom&#64;kering.com" target="_blank">accessibility.americas&#64;gucci.com</a>.  When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.</div></div><div><div>Rewards </div><div>Eligible employees may also participate in employee benefit and incentive programs, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. </div><div> </div><div><div><ul><li>Competitive hourly wage plus  base commission </li><li>Employee Discount with Gucci and sister brands under Kering Group; </li><li>Time Away – Paid Floating Holiday, Sick and Safe Time; </li><li>Performance development and internal mobility in support of on-going growth  within organization; </li><li>401(k) plan with company matching contributions.* </li></ul></div></div><div> </div><div>*Note: Availability of these rewards may be subject to work location &amp; employment type and may have certain eligibility requirements. </div><div> </div><div>Salary Range – New York City</div><div> </div><div>For individuals assigned and/or hired to work in New York City, GUCCI includes a reasonable estimate of the salary or hourly rate range for this role. This considers the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. In addition, where a candidate falls within the disclosed range estimate may be dependent on the applicable geographic differential associated with the location in which the position may be filled.   </div><div> </div><div>A reasonable estimate of the current base salary range is $22.50 USD to $25.00 USD.  </div><div> </div><div><div>EOE M/D/F/V </div></div></div>

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