KERING EYEWEAR Sales Support Manager

Your opportunity

You will be responsible to manage the Sales Support (SS) team and their direct support to the OS Commercial Organization for North America. You will be responsible for maintaining and further enhancing the service level experience, meeting both the organizational and operational targets to maximize business opportunities. The SS Manager oversees the Commercial experience ensuring internal functions and commercial teams are supported. This position will report directly to the Senior Director of Customer Operations located in the Bridgewater Office.

How you will contribute

• Oversee the day-to-day operations of the SS teams including coaching, training, motivating and developing the team to perform within company expectations.
• Manage SS workflows including prioritizing, scheduling and assignment of tasks in accordance to the business needs.
• Identify and implement initiatives that improve Commercial Support Satisfaction while supporting company’s goals.
• Work in partnership with the Commercial team to ensure seamless execution and support to all Commercial initiatives, ie discount structures, promotions through SFA and B2B
• Act as escalation point of contact to the commercial team
• Maintain Sale Support activities elevating the Operational Excellence internally and externally
• Motivate and provide resources to SS team to meet/exceed all Operational KPIs
• Provide monthly a Business Review and STARS Program to the Senior Director of Customer Operations
• Review, assess, improve and develop SS processes and procedures in line with company’s policy and annual priorities working with the process development team.
• Spearhead and support the Brand Ambassador On-boarding and operational employee Master Data setup, with support also to the Corporate On-Boarding
• Ensure the Sales Support Specialist and Coordinator training guides and SOP’s are maintained
• Focus on MED handling ensuring SOP’s are maintained and revisited in alignment with the commercial, logistics and HQ teams.
• Ensure Sales Support dedicated scripts are updated and proactively shared with the team
• Support sales events both with the Rules of Engagement and Order Collection support
• Support and manage Special Projects and Pre-Order Communications for Order Support

Who you are

• Proven experience in leading, developing and managing a team
• 6+ years of work experience in Sales Support or Customer Service environments
• Experience with SAP and Microsoft Dynamics implementation and/or use of advantage
• In-depth knowledge of Operational Excellence
• Proven working knowledge of Office Pack (Excel, Power Point, Word)
• Clear and open communication
• Business-oriented
• Result-driven
• Problem solving
• Decision making
• Negotiation-oriented
• Self-motivated
• Passion and enthusiasm
• Curiosity and innovation
• Initiative and flexibility

Why working with us?

This is a fabulous opportunity to join the Kering Eyewear adventure and and to actively contribute to the development of the business by becoming part of a thriving Company in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background. 

In compliance with local law, we are disclosing the compensation, or a range thereof, for roles in locations where legally required.

Pay Range for this role: $75,000.00 - $85,000.00 salary per year, with annual Company Bonus.

Salary offered may vary depending on multiple individualized factors, including but not limited to: job level, market location, internal equity, job-related skill set and know-how, experience, and/or individual performance.

You will also gain an amazing benefits package, including Health insurance coverage, Flexible Spending Accounts, Employee wellness program, Short Term and Long-Term Disability, Life and Disability insurance, 401-k retirement savings plan with company match, Paid Paternity and Maternity Leave, Paid Holidays, Paid Sick Time and Vacation, Paid Bereavement, Employee Assistance Program, Product Discounts. All plans are subject to eligibility requirements.