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KERING Front And Back Office Representative

Kering - Regular
SECAUCUS - United States of America

A global Luxury group, Kering manages the development of a series of renowned Maisons in Fashion, Leather Goods, Jewelry and Watches: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen, Brioni, Boucheron, Pomellato, Dodo, Qeelin, Ulysse Nardin, Girard-Perregaux, as well as Kering Eyewear. By placing creativity at the heart of its strategy, Kering enables its Maisons to set new limits in terms of their creative expression while crafting tomorrow's Luxury in a sustainable and responsible way. We capture these beliefs in our signature: “Empowering Imagination.”

Your Opportunity

The After Sales Representative for Front and Back Office delivers the highest level of customer service and ensures smooth organization and flow of the physical After Sales products.  The Representative acts as link between Front Office and repair center, to guarantee an outstanding customer experience and satisfy Brand expectations, in line with Kering’s vision, mission and goals while complying with the company’s policies.

How you will contribute

  • Complete customer request analysis and ensure a complete and prompt feedback to the Front End following internal procedures and cooperating with all the other functions involved in After Sales process (Front End, Back Office, Repairs center).
  • Ensures continuous update of tickets through the system in order to guarantee the After Sales process traceability end-to-end
  • Produce and analyze reports on After Sales activities and KPIs for continuous improvement
  • Perform all the activities related to shipment and receiving of goods to/from the repair center, to/from stores, customers, vendors and Headquarters
  • Manage the physical flow of spare parts
  • Ensure the Data Processing through the Company’s after sales tracking and monitoring system and Inventory Management tools
  • Guarantee the proper packaging of the items repaired
  • Maintain and update all repair files necessary for the After Sales team

Who you are

  • Bachelor’s degree
  • Experience in After Sales Services or Customer Service
  • Strong customer orientation and sensitiveness to the world of Luxury products
  • Good organizational skills
  • Strong attention to detail and accuracy
  • Dynamic, proactive, self-starter
  • Good knowledge of MS Office
  • Full time
  • North America
  • United States of America

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