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POMELLATO: Operations Manager

Pomellato - Regular
NEW YORK - United States of America

Pomellato is the first global luxury Italian fashion fine jeweler, unconventional, colourful. Established in Milan in 1967, Pomellato stands out on the international scene for its unique design, blending impeccable craftsmanship and contemporary spirit. Timeless and fashionable, the brand was the first to introduce the prêt-à-porter vision into the world of jewelry, infusing classic tradition with a new twist. Crafted by the hands of expert goldsmiths, its creations heighten colorful gems through innovative stone cutting and setting techniques, which over time have come to define a consistent, unmistakable and iconic style. The mission to bring the jewel out of the safe and wear it every day embodies the attitude and personality of the women who inspire the brand: self-confident, creative, sensual, unconventional. Today Pomellato is a global luxury jewelry brand with over 60 flagship boutiques and corners around the world.

Our Opportunity:

We are currently looking for an Operations Manager who be responsible for the end-to-end operations at Pomellato, which will include both Supply Chain Management as well as Customer Service. We expect that this role will be a combination of managing people and improving performance, productivity, efficiency and profitability.

How you will contribute:

Be an active member of the Americas leadership team to define the future direction, supporting strategic & tactical initiatives, in coordination with Operations HQ guidelines

Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration

Analyze current operations processes and performance, recommending solutions for improvement as needed

Establish quantitative and qualitative metrics, guidelines, and standards by which the company’s efficiency and effectiveness can be evaluated

Liase with Group and HQ H&S and Security departments to implements all relevant guidelines

Communicate and explain new directives, policies or procedures to managers; for major changes, meet with staff to explain, train and answer questions

Propose IT improvements to make operations more efficient. Liaise with Kering IT and Pomellato HQ IT in order to ensure respect of all guidelines, with particular attention to cybersecurity issues and data protection

liaise with central logistics in such a way that operational efficiency is maximised.

Logistics – US & Mexico

Lead logistics/ operations team with strong focus on operational strategies. Ensure financial targets are adhered to and the services that are developed respect the budget

Establish and maintain effective policies and procedures for inventory tracking and after sales services.

Liase with the Customs Representatives for the import, VAT and duties on shipments and deliveries from HQ (Italy)

Manage 3PL warehouse, monitoring KPI’s, establishing areas for improvements in the processes; plan regular visit to warehouses to ensure constant monitoring of activities

Accountable for the accuracy of the inventories

Manage relationships with couriers and freight partners and negotiate rates.

Coordinate deliveries and shipments, ensuring they are fulfilled correctly and on time, liaising with customer service and 3PL

Coordinate the return process (fostering all the initiatives to mitigate custom costs e.g duty draw back)

Coordinate aftersales process to ensure that damaged pieces are repaired according to HQ standards and with the best possible lead time; establish KPIs and monitor constantly

Facilities Management

Oversee the physical maintenance of the corporate office space working with vendors for cleaning, non-structural repairs to ensure functionality, safety and efficiency of the workplace and compliance with OSHA & Fire Safety laws

Manage relationships with key operations vendors, track vendor pricing and service levels

Track and purchase office equipment, maintain inventory of office supplies

Review all cost proposals, challenging where needed;

Keep track and maintain all records for floor plans, specs, materials and preferred vendor list for the corporate location;

Review installations on site as required, verifying that repairs and lay-out improvements are being installed correctly;

Review and approve proposal and invoices on a timely basis;

Follow up with outstanding repairs and maintenance issues;

Liaise with Kering IT to ensure efficient IT operations, cybersecurity, data protection and management.

Who you are:

Degree in engineering or proven experience in Operations/Supply chain roles

Knowledge of ERPs, WMS

Knowledge of retail front end and back-end systems as a plus

Problem solving and analytical skills with advanced level in data analysis through excel

Foreign languages as a plus (Italian and French)

Must be authorized to work in the US

  • Full time
  • North America
  • United States of America

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