GUCCI Director, Client Development

Role Mission

The Director of Client Development for Americas plays a pivotal role within the Client Engagement department, driving the regional client strategy and implementation of clienteling initiatives across all channels.

Key Accountabilities

Client Segment Health & Development Strategy

• Define and monitor the yearly client targets, for acquisition, retention, and reactivation, and by client segment. Align to the financial exercise of budget and forecast and to the retail ambitions;

• Define and monitor the yearly clienteling KPIs and success metrics, to drive execution; translate the KPIs in a pragmatic targets for the stores;

• Propose evolutions to the client segmentation, including behavioural criteria;

• Prepare ad-hoc analysis on business trends, to support action-oriented and data-driven decision-making;

• Prepare strategic recommendations by region, to support discussions with regional teams on business opportunities Prepare monthly performance reports and documents for monthly business reviews (global and regional);

Develop tools and frameworks for day-to-day clienteling

• Set the quarterly and monthly priorities for clienteling activities, and share within the monthly clienteling toolkit;

• Plan client activations to drive business goals, ensuring alignment across the client engagement levers (clienteling, client events, gifting) and ambitious business target;

• Develop a client development culture in the stores and across the retail hierarchy;

• Partner with Retail to improve the execution and productivity of clienteling levers (outreaches, appointments);

• Partner with Training to develop an impactful roadmap to upgrade clienteling skillset across channels; support in content creation and training delivery, if required;

• Partner with Retail Excellence team to include clienteling feature evolutions in the clienteling tool roadmap; focus on features that simplify and empower the daily activities of the client advisors;

• Partner with Contact Strategy team on the strategy and sales ambitions for outreach campaigns, as well as on client volumes and targeting included in each outreach campaign.

Key Requirements

• 10+ years of experience in client development, CRM, clienteling strategy, or retail — ideally within global luxury retail environments;

• Deep understanding of luxury client behaviors, clienteling best practices, and omnichannel customer journeys;

• Strong expertise in client segmentation, lifecycle strategies, and in‑store client development techniques;

• Solid cross‑functional collaboration skills, with experience working alongside Retail, Training, Contact Strategy, and technical teams;

• Results-focused individual, driven by business performance and impact;

• Analytical skillset, with capacity to translate complex data sets into simple and actionable business recommendations;

• Excellent communication, storytelling, and influence skills, able to simplify complexity and inspire adoption;

• A strong sense of client‑centricity;

• Proven managerial and leadership capabilities;

• Experience in a regional team is a plus;

• Experience in a retail store is a plus;

• Working experience in a store is a plus.

Work Authorization

• Qualified candidates must have the proper work authorization to work in the United States

Accessibility

Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience.  If you are interested in becoming a Gucci Dream-maker and applying for employment, and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at accessibility.americas@gucci.com.  

When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility need. Please only send inquiries concerning requests for reasonable accommodations.

Salary Range – New York

For individuals assigned and/or hired to work in New York, GUCCI includes a reasonable estimate of the salary or hourly rate range for this role. This takes into account the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. In addition, where a candidate falls within the disclosed range estimate may be dependent on the applicable geographic differential associated with the location in which the position may be filled. 

A reasonable estimate of the current base salary range is $170,000 USD to $190,000 USD. 

EOE M/D/F/V