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    KERING EYEWEAR Sales Support Specialist - French Speaking

    Kering Eyewear - Regular
    BRIDGEWATER - United States of America

    Kering Eyewear is part of the Kering Group, a global Luxury group that develops a series of renowned Houses in Fashion, Leather Goods and Jewelry. Founded in 2014, Kering Eyewear is the most relevant player in the Luxury Eyewear market segment. The Company designs, develops and distributes eyewear for a complete and well-balanced portfolio of 14 brands, which includes the Proprietary brands LINDBERG, the undisputed design luxury Danish eyewear company, and Maui Jim, recognized for its outstanding lens technology and distinctive Hawaiian heritage, as well as the Houses brands Gucci, Cartier, Saint Laurent, Bottega Veneta, Balenciaga, Chloé, Alexander McQueen, Montblanc, Dunhill, Alaïa, Zeal and Puma.

    We are currently seeking a French Speaking - Sales Support Specialist to join our Sales Support team in Bridgewater, NJ.

    Your opportunity

    Maintain and further enhance the luxury customer service experience directly supporting our North American Commercial Optical Sales Team by meeting both the organization and operational targets in order to maximize business opportunities.

    How you will contribute

    • Support the commercial team (Brand Ambassadors) within the dedicated region/s

    • Ensure the Brand Ambassador’s onboarding and training is completed on a timely manner

    • Deliver Sales Support KPI's (Key Performing Indicators) on both phone calls and emails

    • Requests could include but not limited too, order management, back-order & product information reports, invoice adjustments, returns management

    • Manage complete order flow from order acquisition to order invoice in compliance with agreed trade terms

    • Manage delivery flow by liaising directly with planning, logistics and customer whilst acting as first point of contact in the event of any query/issue

    • The Brand Ambassador’s first point of contact in case of commercial, logistics, product claims

    • Conduct monthly regional calls with the commercial team highlighting process enhancements and internal updates

    • Guarantee luxury service is offered to our Elite Customers, based on their desired Service Level Agreement (SLA)

    • Support the business on the validation of active Quarterly Promotions ensuring a fast order to sales management

    • Enhance and adhere to customer service-related procedures, processes, and systems

    • Support sales events through active participation in both organizational preparation and execution

    • Manage customer master data ensuring timely maintenance, accuracy, completeness, and integrity of all information including pricing

    • Support Commercial returns in compliance with agreed trade terms and the Optical Sales Channel Commercial Policy

    • Issuing sales/customer-related reporting to the benefit of both sales team and customer

    • Participating to ad hoc sales-related activities

    Who you are

    • 2+ years of work experience with B2B Account Management

    • French language is required

    • Proficient in Excel (knowledge in pivot tables and look up formulas)

    • Proactive multitasker and ability to support in a dynamic environment

    • CRM or SAP experience appreciated

    • Communication and presentation skills are important

    • Strong organizational skills and attention to detail

    Why work with us?

    This is a fabulous opportunity to join the Kering Eyewear adventure and to actively contribute to the development of the business by becoming part of a thriving Company in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

    Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

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