POMELLATO - Training Manager

Our Opportunity:

We are currently looking for a Training Manager, based in our corporate office with travel within US and Mexico, that will be responsible for the development of teams by giving them the tools to be able to enhance the customer experience at store level.

How you will contribute:

You will work within the Human Resources Team and be responsible for the following:

Strategize and develop Americas retail training priorities, ownership, execution, and calendar in partnership with the Retail Leadership team and HQ.

Measure the success of programs through KPIs/metrics, mystery shop and act on insights

Participate in the development of, and continuously challenge, retail training programs

Assess needs regionally and by-door, develop and lead main areas of Americas training department responsibilities: brand ambassadorship, storytelling, client journey, styling, product strategies and cross-selling strategies

Responsible for establishing and executing a development strategy that enhances the skills, knowledge, and abilities of retail employees, facilitates the achievement of business goals, and builds brand culture

Assess training and development needs and determine initiatives or action plans needed to support store teams in achieving their goals in partnership with retail managers 

Consistently support / follow up with each store/channel, ensuring that training is consistent across the region

Cascade training information to the wholesale team, ensuring adoption of relevant content, oversight/approval of training content and execution
Ability to travel within the region to ensure consistency of training is delivered throughout the market

Build and facilitate in person and virtual onboarding programs for new store openings and new store leadership

Consistently conduct training needs analysis and review needs within the region

Cascade training information to Kering Signature

Monitor the usage of any learning tools provided by the company

Who you are:

At least 5 years of experience in a Training role with a minimum of 3 years at managerial level preferred

Track record of executing successful training programs

Open minded, inspiring, adaptable, energetic and passionate

Understanding of Luxury Retail, Client experience and selling skills

Understanding of luxury jewelry and gemstones in particular

Ability to adapt to different levels of understanding of participants by identifying and evaluating strengths and weaknesses

Have an excellent understanding of Coaching

Ability to present information to a variety of audiences and audience sizes through excellent presentation skills and public speaking skills

.Advanced organizational skills with the ability to handle multiple assignments

Ability to work in a team, to show flexibility, courteous manners and positive attitude

Ability to travel up to 30% of the time

Fluent in English & Spanish is preferred

Proficient in MS Office functionalities – with particular expertise in Powerpoint with proven graphic skills and attention to details

Pomellato is committed to building a diverse workforce. We believe diversity in all its form enriches the workplace and our customer experience.  It opens up opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to adapt to a changing world.  As an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, protected veteran status, people of ALL abilities or other characteristics protected by applicable law.​

A reasonable estimate of the current salary is $80,000 - $105,000 per year