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ALEXANDER MCQUEEN Store Manager Westfield

Alexander McQueen - Regular
Auckland - New Zealand

Alexander McQueen is renowned for its unbridled creativity and the brand today has become synonymous with modern British couture. Since her appointment in 2010 as Creative Director, Sarah Burton has produced critically acclaimed collections with a focus on handcraft and artisanal techniques. Her ability to marry the design codes of the house with lightness and her own feminine touch has brought a new and personal aesthetic Part of the Kering portfolio of brands, Alexander McQueen has expanded internationally through both wholesale and retail channels in the past few years, strengthening its positioning within the luxury sector. With a total network of 90 directly-operated Alexander McQueen stores and a strong presence in the world’s most prestigious department stores, the brand’s iconic status continues to grow across the world.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Sales Objectives & Target

  • To aim to exceed all sales targets set by the Company and ensure that all targets are met by constantly building and maintaining a strong client base
  • To analyse sales figures and CRM activities to devise and develop immediate & long-term goal plans; execute strategies for sales generation in order to meet monthly goals
  • To oversee in-store promotional displays and customer events, liaising with visual merchandising and press department where necessary

Store Standards and Customer Care

  • To liaise with your team, other relevant colleagues and customers in order to identify and resolve urgent issues
  • To showcase exemplary customer services and resolve customer situations diplomatically, whilst abiding to Brand policies

Manage Stock Control

  • To review seasonal orders with sales associates to ensure full merchandise potential to retail buying office
  • To go through business recap with sales associates focusing on sell through

People Management

  • As the key member of the management team you must lead and motivate staff by being a role model and setting an exceptional example to all staff
  • To identify performance issues and manage them to ensure the Company’s obligations are met to make sure fair and consistent processes are followed
  • To conduct in-store training including; coordinating the induction of new staff into the store, product knowledge; sharing information gained from the collection presentations and identifying members of staff who require further attention to ensure that their knowledge is up to standard
  • To carry out yearly appraisals for all staff and provide constructive and comprehensive feedback, as well as setting individual objectives for development

 QUALIFICATIONS

  • Minimum 7 years’ experience where 2 years in managerial level in store management in luxury fashion brands
  • Computer literate, including excellent knowledge of Microsoft Office applications
  • Good command of English
  • Comfortable multi-tasking and able to prioritise tasks
  • A good communicator with the ability to interface regularly with internal and external personnel at all levels
  • Full time
  • Australasia / South Pacific
  • New Zealand
Apply

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