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BALENCIAGA After Sales Services Officer

Balenciaga - Regular
Kowloon - Hong Kong

Job Family Group Description - Supply Chain: Gathers pre- and post-production cycle jobs in fields such as resource planning, order management, logistics and distribution, warehousing and aftersales repair services. Job Family Description -After Sales and Customer Service: Responds promptly to customer inquiries, with in-depth knowledge of products, services and processes. Communicates with customers through various channels. Keeps records of customer interactions, transactions, comments and complaints in order to improve customer service efficiency and ensure a high level of customer satisfaction. Sub-Job Family Description - After Sales: Resolves technical difficulties and issues with our customers after a sale. Plays a pivotal role in strengthening the bond between customers and sales staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Responsible for before sales quality assurance and after sales services follow up
  • Implement after sales services strategy and procedures in line with Corporate direction
  • Handle customer enquiries and complaints in a professional manner
  • Coordinate with repair center and headquarter on repair and spare parts management
  • Provide immediate assistance to stores include but not limited to quotation exercise, logistics support and advise solution in related to aftersales activities
  • Prepare reports and perform ad-hoc projects as assigned

QUALIFICATIONS

  • Bachelor degree or above in fashion, Business Administration or equivalent
  • Minimum 5 years of relevant experience, luxury industry is highly preferred
  • Proficient in MS Office
  • Possess good communication and strong analytical skill
  • Well organized, self-motivated as well as a good team player
  • Good command of both spoken and written English and Chinese
  • Full time
  • Asie
  • Hong Kong
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