BALENCIAGA Retail Training Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES
※Includes the following, but other duties may be assigned:
- Work closely with Paris HQ to ensure that training is aligned with the global brand image and direction
- Plan and conduct in-store field coaching to retail staff in accordance with company service standard and procedures
- Design, develop, and produce high-quality training materials, documents, and manuals multimedia visual aids, and other educational material
- Evaluate staff performance and the effectiveness by field coaching, providing recommendations for improvement
- Visit stores, conduct interviews to assess and design training that meet the needs of the business
- Implement Mystery Shopper Program and follow up the results
- Collaborate and work closely with key stakeholders (Retail teams, Merchandising, Store Managers) and ensure that local and global brand goals achieved
- Delivery and execution of training. Training includes but is not limited to the following: Product, Brand, Material, System, and Sales Techniques Training
- Track training hours and KPIs to assess the impact of modules, reporting and record maintenance purposes
CANDIDATE PROFILE
- A strong interest and passion for Balenciaga
- Minimum 5 years of experience working as a shop staff at a fashion brand
- Previous experience as a trainer is preferable but not mandatory
- Highly proactive enjoys new challenges, and passionate to learn
- Native communication skills in Japanese and Business level skiLls in English
- Strong communication and presentation skills
- Fundamental knowledge of Excel, Powerpoint, and Word
- Able to travel frequently within the country / overseas included