BOUCHERON Assistant Logistic & Operations Manager, HK & MO

Position Name:

Logistic & Operations Manager, HK & MO

Location:

Hong Kong

Your main missions would be the following:

• Logistics & operations

• Own the logistics performance KPI, investigate, analyze the deviations and identify actions/project to improve the bottom line, make sure overall logistics flow in the market are in efficiency and resilience
• Develop tracking and improvement strategies around KPIs such as on-time fulfillment, productivity, inventory accuracy, customer claims, and incident and safety rates.  Communicates these metrics to the Regional and retail team on a regular/set basis, and that the required action plans are created and executed to closure
• Ensure facility compliance with governmental and/or other regulatory laws as communicated and directed by Boucheron HKMC
• Maintain the stability of customs declaration process and tracking. Optimize the shipping flow to be more efficient, as well as avoid potential risks that may impact on import declaration
• Update the important information about Customs, CITES standards that may influence on Boucheron business or operations

• Inventory optimization & allocation

• Collaborate with Regional Merchandising team, identify assortment and maximize sales opportunity
• Annual forecast by category and collection
• Plan annual model stock and monitor fulfillment in regular basis
• Handle with retail team for the stock transfer within the region
• Work with retail team on special order requests for both Jewelry and High Jewelry
• Identify trends and monitoring supply and demand, shuffling internal stocks
• Communicate & work with logistics departments and handle internal systems like CEGID and M3
• Collaborate with both retail and marketing departments to brainstorm novelty launching, campaign, event, new opening and business ideas

• Maintenance and repair

• Drives the development of global processes, tools, and services beyond product, warranty, and repairs to redefine and enhance the repair service
• Ensures effective resolution of customer problems, complaints and inquiries regarding repairs and product quality
• Manage stocks and inventories of spare parts and products
• Negotiate contracts with service and product suppliers to ensure a good level of customer service

Who you are:

• Master degree in logistics with an experience in the luxury industry is preferred.
• Inventory & shipment mastery: proven experience in data-driven stock optimization, demand forecasting, end-to-end shipment coordination and regional rotations.
• Vendor/partner governance: skill in optimizing repair workflows, minimizing turnaround times, and integrating damage reporting with inventory systems.
• Analytical agility: proficiency in logistics dashboards tracking KPIs
• Technical skills: ERP systems, inventory tools

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.