Job Family Group Description - Sales / Omni-Channel:
Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.
Job Family Description -Retail Selling:
Represents the brand to clients. Guides them at every stage of the buying journey. Provides support on styles, product characteristics and trends.
Sub-Job Family Description - Sales Assistant:
Advises our customers during the buying journey. Presents the collection using brand standards. As the visible face of the brand follows company values. Contributes to reaching set sales targets and enhances customer satisfaction.
為客戶提供最優質的服務,滿足其需求和期望,並肩負“Gucci大使”使命推廣品牌理念和品牌文化,提高客戶對品牌的鍾愛和忠誠度。
產品銷售、店內庫存管理、售後服務、顧客關係維護、店務報表、行政庶務
•按照Gucci銷售流程服務客人
•透過打招呼、傾聽與超乎客戶需求的協助、展示出色的商品知識給客戶與眾不同的服務經驗
•保證全類別商品的交叉行銷及追加銷售
•在時尚潮流的走向及奢侈品市場的發展上能與客戶討論或提供建議,展現出對時尚及奢侈品的熱忱
•建立與鞏固與客人的關係,不論客戶的國籍、個性皆能讓他們感到放心
•為了維繫舊客戶及發展有潛力的新客戶,請確保客戶資料是最新及完整的及符合公司提供的工具,
•達成個人及店櫃的目標,提升及發展店櫃營運
•抱持著開放及有建設性的溝通態度與團隊溝通,永遠保持合作及提供有效解決方法的心態
•使商品陳列永遠保持整齊及符合Gucci陳列原則
•店面及店內整齊、清潔、商品展示、品牌形象的維護與保養
•正確/安全的庫存管理及庫存商品的完整性與安全
•根據Gucci標準及原則,須符合公司服裝儀容規定