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    GUCCI Operations Associate

    Gucci - Regular
    KOLKATA - India

    Influential, innovative and progressive, Gucci is reinventing a wholly modern approach to fashion. Under the new vision of creative director Alessandro Michele, the House has redefined luxury for the 21st century, further reinforcing its position as one of the world’s most desirable fashion houses. Eclectic, contemporary, romantic—Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail. Gucci is part of the Kering Group, a world leader in apparel and accessories that owns a portfolio of powerful luxury and sport and lifestyle brands.

    Role Mission

    If you are a Dream-maker, this is the place for you.

    Together, we’ll create the real fabric of Gucci.

    A community of people united by the same passion: breaking new ground in the fashion world and beyond

    You will have the opportunity to oversee and drive the Back-Office Department business goals in line with corporate policies and procedures ensuring a smooth run of the store. To support the adequate integration and optimization between back-office and front office. To provide process improvement initiatives that are necessary to improve the operational efficiency of the business. A key role to play to support Store Managers and Client Advisors to ensure they have time to be on the shop floor.

    Key Accountabilities

    • Support with good performance of the Back-Office team by supervising the Stock Assistant
    • Ensure receipt, quantities, tagging, deliveries of products, articles, and supplies in a timely manner is done by the Stock Assistant
    • Control and supervise transfers and all other operations in a timely manner
    • Ensure orders and stock levels of stationary, drinks and packaging orders and stock levels
    • Plan and undertake inventory operations, and be a stakeholder in monitoring loss-prevention
    • Be the point of contact with the corporate teams such as Facilities, VM, etc for all the related issues (refurbishments, set up for special events etc.)
    • Provide weekly update and analysis on business performance
    • Implement retail projects to maintain a high level of operational and executional efficiency
    • Manage phone sales and keep record of out of city clients
    • Welcome and Dispatch and Queue management to be implemented under the supervision of the Floor Manager/Store Manager
    • Plan Delivery Schedule of the day/week
    • Coordinate and work with various departments to maintain a high efficiency at store level
    • Handle and follow up on boutiques enquiry and feedback
    • Handle administrative tasks, such as consolidating packaging order, uniform order with boutiques and order follow up
    • Support Retail Operations team in ad hoc projects


    • Relevant experience – experience in luxury retail preferred
    • Experience with the operations of POS system
    • Excellent customer service
    • Good administrative skills
    • Competent in using Microsoft Office
    • Good communication skills essential

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